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I installed the app because I thought it would add value. I subscribed to test the application of this app and received a thank you email almost 24 hours later. A friend also subscribed and hasn't received the email either and checks the spam mail daily to see if it lands there. I last requested assistance on 9/5 and haven't heard back from anyone yet.
Firstly, we're very sorry for the bad experience. We replied to your requested assistance email. I can send you a screenshot. I will send you another email to support you.
Please check your email inbox.
Regards
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Thanks for your installation. I hope you will give us the reason why you rate 2 star for our app. We really want to support you the best.
I USED THIS APP TO TRY AND MAKE A SIMPLE POP UP BUT THIER POP UPS WONT STOP AND I CANT EVEN CREATE IT BECUASE THEIR POP UP WONT GO AWAY.
Thanks for reaching to us. We check your campaign and find that it's not a bug.
The setting of Display Frequency is Show every page view, so popups show constantly.
We will send an email to support you. Please check inbox.
Regards,
A l'air chouette, mais il y a deux problèmes :
1/ impossible de traduire en français "Enter your email" (il est possible de traduire tous les autres champs, dommage que ce ne soit pas le cas pour le champ destiné à l'adresse e-mail)
2/ (et c'est le point négatif le plus important) les clients qui ne veulent pas écrire leur adresse e-mail voient la fenêtre pop up s'ouvrir encore et encore, intempestivement, toutes les x secondes, et doivent chaque fois quitter en cliquant sur la croix... mais toujours cette fenêtre revient. Cela est très dérangeant, c'est même à la limite du harcèlement. Dommage, je dois désinstaller cette application.
Thanks for your feedback. We will check our app again.
We will send an email to support you.
We hope you can reinstall our app after issues are solved.
What's the purpose of this app? It only shows the chosen popup, but it doesn't do anything. If you add an email inside the popup and hit the button, nothing happens.
Thanks for your feedback. If you reinstall our app, we can help you to check the issue. This issue happens only in your store.
We will send an email to support you.