CartHook Upsells

CartHook has delivered some nice results for my store by helping increase AOV. Since offers through CartHook are post-purchase, we feel that we can be more aggressive with discounts that we offer. The reason why we feel that we can offer more post purchase, is because it’s clear to the customer that they are only receiving the discount because they’ve already purchased, as opposed to annoying up-sells and pop ups which can leave a bad taste in peoples mouths and even cause them to abandon their orders.

The app itself is very good, not glitchy or buggy, and it is well
designed. They thought this through in a detailed manner, and provide some thoughtful options which we’ve been taking advantage of.

Overall, CartHook is one of the better apps that we’ve added to our store. Our AOV increased, per unit shipping cost has decreased, and we don’t feel like we’re annoying our customers because they’ve already completed their purchase by the time they see the offers. Very good

App seems easy enough to use. BUT: There is no internal confirmation email, or any other type of notification, when someone purchases a post sale through the app. SO if you auto print your orders as they come in, the upsell will not be on the order. So now you need to manually check everyday to see if there are any post sells? This leaves way too much room for human error. It is 2021 and i can not believe they can not send a simple email, or some other notification to any other of the thousands of app integrations out there (ie:SLACK), when an order has a post sell added to it. Especially considering with the $50/mo fee and a 1% royalty, this should be standard. Another issue is if you want to offer a few small add-ons, they do not show all at one time. They are in series. The flow is annoying this way and seems like a never ending upsell attempt to the customer. They should have a template to add multiple items on the same upsell page.

Adel Rovcanin was such a wealth of knowledge. I am not tech savvy and he walked me through everything with great patience and expertise. He had great ideas to add to our site as well. We are excited to see how this will work for us!

So far it's been great. We started with the larger plan to do some AB testing on offers and once we got the data we needed we downgraded, AB testing was very useful. Customer support is also great, Tina helped out with an issue we were having regarding orders being shipped even though the upselled products weren't being paid for and she was great.

Just recently got going with CartHook and both the app itself and the customer support has been absolutely AMAZING. The app definitely works and helped to increase our AOV.

Adel was our account manager and was beyond helpful in getting us going. He was there every step of the way and helped get us setup.

We were assessing other upsell apps, and our experience with CartHook really pushed us across the line. The app works well, it's easy to use and the support is just incredible.

Can't recommend enough (If you're reading this, Adel thank you again!!!).

App is working well. Easy to use and analytics are very helpful. Great customer service too! Tina is great and has helped us with ideas on different funnels.

Carthook always offers great support and they are always there to help!
Big fan! I tested the app even if is very basic for now it does what it says. Looking forward some more out of the box funnels and design customization

Carthook has increased our AOV by 24%. Every Shopify store should be using CH to increase AOV and LTV. Setting up a funnel takes 5 minutes and has easily been the most impactful change we've made to our Shopify store to drive revenue.

I mean it does the job. It makes post-purchase upsell extremely easy. The only problem is it makes it too easy for customers. Almost every single customer that purchased the upsell sent us an email asking if we could give them a refund because they accidentally added it. This happened all but 2 times.

The new carthoook is an absolute disaster! The functionality is extremely limiting and the new change took my AOV from 130 to 100-110 per day. Carthook if you are reading this, you need to allow users to customize their upsells according to both mobile and desktop. The new carthook limits us to only 2 offers which is devastating. I used to have a 50+% take rate on several offers and now it is all sub 15%. The new carthook doesn't allow any customization. We can't even change the font color. We can't customize the page to be aesthetic. Please fix these changes carthook and I'll adjust this review