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I was super and pleasantly surprised how good the help desk was! Got back to my messages super quickly, and went up and above what I expected to help this app do what I needed it to do! Thank you Laura O!
The best customer support I have ever received! The App is extremely easy to use. On the more complicated questions I had the support I received was the best I have ever received on any app! The support team go above and beyond with every single request. It has been an amazing app to use and I will continue to use it. Well done team!!!
Not only did this app solve my problems due to the inability to control delivery zones at a postcode level within Shopify but Zann is next level in terms of his support. I was having trouble over the weekend with updating my shipping rules due to introducing new products and after emailing Zann he jumped on it straight away and offered to call (ON A SATURDAY!!!) and walked me through what I needed to do. It was a simple fix made possible by his exceptional knowledge of how shopify's shipping rules operate. Highly recommend this app and the support that comes with it!
www.manflowerco.com.au
Awesome app and amazing service. This app makes setting up shipping zones very easy. We're an Australian website so a lot of apps don't work with our postal codes but this one is perfect !
Hi Zann is amazing, his support extends over weekends, I had a problem is South Africa with our courier's post codes. different rates within one post code. Zann was very helpful and showed me how to get them right. The system now works fully to my satisfation. I am happy with the app, the service - I will recommend this to anyone that needs a shipping rates according to postcode or place names! Thanks Zann - Franz - AbsoluteSkin
Great app. We recommend it for all our clients.
www.eChic.com.au
Zann is an absolute gun. He has helped me from the get go, with bulk loading my rates, through to adjusting them for my weekly deals and he is accountable the whole way through and delivers on what he promises. Couldnt recommend this app anymore and the support that comes with it is First Class.
Thanks Zann
This shipping extension allows our business to support a very unique shipping model. We have shipping across multiple US ZIP codes tiered by weight with both home delivery and in store pickup rates.
We don't ship everywhere in the US, just in our region, and this extension works flawlessly.
I also can't say enough good things about Zann. Ridiculously fast in responding to requests and happy to accommodate additional needs we had with the extension. Keep up the great work!
I'm as guilty as the next person at not writing reviews but after the service Zann gave us it would be criminal if I didn't sing his praises. His app works a treat but what sets him apart from so many other app developers is his outstanding customer service. His email response is rapid - not generic robot auto email - real life person email! He will use skype if required. He understands your requirements. He has a LOT of patience(!) and goes out of his way to make sure you get what you need. I have no hesitation in recommending Zann and his app. Wanted to give 6 stars but couldn't find the button!
This app is great to use for my florist shop. Zann was quick to answer emails and rectify any problems I had - the continued support is great and once all set up, works really well! Thank you!
And continuing on I always get the best support as a small business owner with lots on my plate they have helped me with lots of technological things I don't understand and help to adjust the app to my business needs when i ask, I suppose I should leave something in my will to them!
Thanks so much :) Belinda