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Kudos to Zann! I've tried a lot of app and this one is the only app that works with what I need. Shipping rates based both on weight and location and not even other app can do it as simple as what Zann did with this app, considering that the other apps are too expensive! Even the installation is just a clicked of a button. This app is too good to be true! Plus, Zann is so responsive, I didn't even imagine that he would respond right away but HE DID. Excellent job Zann! Keep making us happy! lol :)
I am bowled over by the support I've received from Zann, who has very patiently worked through some issues I had in setting up postcode restrictions due to my mistake in set-up. I thoroughly recommend this app but most of all, Zann, who is a model developer with the highest customer care standards. I'm truly grateful. The app also works splendidly and support is prompt and thorough from start to end.
Differentiating shipping areas in New Zealand with Shopify is impossible. This app solved all my shipping problems, helped me separate out Rural Delivery areas so I can charge my customers and was relatively easy once I got my head around it. I had a few questions along the way and Zann was super helpful and very efficient with coming back to me!
The support on Live Chat was second to none, guided me through setup with ease and this app will save us so much money when shipping to remote postcodes. Thanks to Neo the superstar!
Dear merchant,
Thank you for the wonderful review and for taking the time to share your feedback with us 🤩. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Stay safe.
With love,
The Postcode Shipping team
I didn't get any support either. They have a support web form that doesn't do anything and the chat expires before anybody answers. I'm looking elsewhere.
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks.
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Hey there. Really curious to see this review coming in. We're checking to see if there's a form leading nowhere, but in the meantime please do get in touch with us at support@postcodeshipping.com. We also have a knowledge base available at your convenience here: https://support.postcodeshipping.com/
We're going to reach out directly just in case you miss this message. Please accept our apologies for the inconvenience. We're most certainly going to find and fix this issue as support as a cornerstone of our culture at Postcode Shipping.
Be well!
I used this app to apply charges to certain post code areas and it has been great. The staff were very helpful at getting it installed.
Very useful App and Zann is extremely fast to reply and very helpful. Recommended
Great app that works well for my complex shipping rules. Thanks for being so awesome and helping me set it up, even on a Sunday :) Lisa
This app has made it possible to do the things we needed to do, and the support provided has been absolutely amazing! Fast responses and always happy to help not matter how big or small the query, they will help you get it working right for your shop. Brilliant customer service. Would definitely recommend.
Thank you so much for your review. We've got your back!
A very handy app and the team at postcodes shipping are very understanding and helpful. Highly recommend!