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Shannon (and Zev) and this APP are tots amazing! She rocks and had an awesome ideas to help us launch our SMS program!
Great customer service, much better than the previous app I installed for SMS alerts. Extremely user friendly!
Great customer service and very user friendly! I've been looking for an SMS for a while and this one takes the cake :)
Shannon has EXCEPTIONAL customer service!!! Love her! She answered every questions and made me feel like I am apart of the Postscript family!
Couldn't have asked for a better app for SMS and email engagement. Customer Service was available late night and helped me through the entire setup. Any problems I have run into have been solved expeditiously. Look forward to using this app to engage customers and generate sales.
We just got this app today. Super excited about trying out. I'm already really happy with the customer service. Super fast to respond!
just started using, but seems very robust. Team was extremely fast at responding to questions - shout out to Zev!
I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price.
I'm perplexed as to how this software has a 4.9.
They have been charging us for 6 months even though we expressed that we want to unsubscribe.
Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month.
I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways.
Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money.
I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.
I needed an app that could handle my need for SMS abandoned cart messages (since they are much more efficient than emails) and this app certainly did the trick. The fact that they can send the customer a picture in the text of the exact item they had in their cart is pretty mind-blowing too!
5/5
I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs
We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that.
If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.