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The app is great for the most part and any issues that arise can be brought to the support team. I have been helped by excellent team members of POWR such as Arlyne and Richcarde M.
My only complaint is that I have ran into a few different issues with a larger form, which is expected due to the complexity, and said issues tend to arise without user changes being the root cause.
Overall one of the better products on the market (due in part to their excellent support team).
Thank you so much for such wonderdul feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with both the app and our support team.
It's always a pleasure to assist and make sure you're having the best experience possible with our apps. You're welcome to contact us again anytime for any questions, concerns or suggestions!
Great App with a lots of functionality once you understand how it works and integrates with Shopify.
I've been using the POWR Form Builder app for a few years now, and I must say it has been a game-changer for our website. This app offers a wide range of functionalities that make creating and managing forms an absolute breeze.
No support help at all. I've literally emailed them over 3 times about a error I'm having with a page. I can't use the page until its fixed. They won't email me back, so I'm going to have to find a different app
Hello there,
Our deepest apologies for the misunderstanding.
Upon checking our records, we noticed that our replies were never delivered to your email address even though we responded to each one of your tickets.
We have forwarded your query to our Support Team Lead who wanted to reach out to your personally about this matter, we look forward to hearing from you soon!
Great value & great support. Very easy to use interface.
Such great customer service. Shoutout to Richcarde! Not a time wasted.
They are quick and efficient, won't leave until they get the job done and you are satisfied. Definitely recommend. Alain
Thank you so much for the 5 stars Alain, it a pleasure to assist you :)
We'll always be there for you anytime!
I do like the app. It is helpful! Thank you!
Whole app is a joke.
Installed this app for a simple form which was perfectly working at the time.
Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs)
At this point the basic shopify form does the same job.
Hello there,
Thanks for taking the time to post this feedback. However please note that there is a limit of elements that can be used under a free plan as stated in our pricing page.
The Upload option has always been under paid version only. In order to have access to the paid features, please be mindful that you should purchase the plan accordingly.
Our support team would be more than happy to assist regarding that matter and eventually come to an agreement, as your satisfaction will always remain our priority. Please send us an email as soon as you can at support@powr.io and we'll get back to you right away!
Easy and intuitive to set up. The support team was quick to respond and provided a clear guide.
Thank you for your feedback and glad to know you're loving both our app and support team😁️😃️
It's customers like you that make our job wonderful!