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Whole app is a joke.
Installed this app for a simple form which was perfectly working at the time.
Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs)
At this point the basic shopify form does the same job.
Hello there,
Thanks for taking the time to post this feedback. However please note that there is a limit of elements that can be used under a free plan as stated in our pricing page.
The Upload option has always been under paid version only. In order to have access to the paid features, please be mindful that you should purchase the plan accordingly.
Our support team would be more than happy to assist regarding that matter and eventually come to an agreement, as your satisfaction will always remain our priority. Please send us an email as soon as you can at support@powr.io and we'll get back to you right away!
I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.
Hello there,
We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form.
Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed.
We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately.
We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process.
Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.
We use this app, it gives problems from time to time but it was okay. Now they changed everything. I want to connect to app through my Shopify page, it does not allow me. It does not work at all.
Hi there,
We sincerely apologize for the inconvenience! Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
This app is glitchy and has bugs. Can't edit forms we've made and customer support won't respond to emails.
I had been using the App for 1 years. untill last year It was working OK. Then I unstalled because I did not anymore.
Today I have installed again. It is not working. They tried to update it but they destroyed it. Now it is one of the worst App on Shopify. I never experienced such a lousy support. I am deleting the App even I am losing 17 Usd.
"This is a very useful App. I have started using it and I like it. Highly recommended. I did not have need for support, everything is clear" dated 27.04.2023
Hi there,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Do reach out to us for any suggestions or queries and we'll be more than glad to help.
They're SCAMMERS!
It was working fine but then the form is crashed and the supports isnot responding
DON'T WASTE YOUR MONEY
At the start they were good but now,They'll just steal your money
***Here's my reply to your reply****:
-It's not internet provider issue as i have more than 30 customers who escalated this.
-You didn't inform me that you escalated the issue to your dev team.
-I asked for updates after 48 hours and your reply was (It's working fine for us !!!!).
-You asked me to remove my review in order to refund me!!!! .. i won't remove the review before receiving the refund
Hi Lebsee,
I can see that we noticed and informed you about an eventual issue with your internet provider, not our app.
However we are very sad and surprised that within only 24hrs after escalating the issue to our engineers in order to check further into it, you believed that we had any bad intentions towards you.
Please note that here at POWR, trust, transparency and satisfaction are and will always remain our priority over anything else!
We sincerely apologize for any issue you've encountered during your experience with us, however in any way we will ever try to steal or charge you for a service that we do not offer.
We just canceled the investigation process about your internet connection, and also sent you a private email about the steps so we can issue you a refund.
We're grateful that you've chosen us to be part of your journey, and you can rest assured that we'll always be there for you anytime in case you need anything else!
The app was working perfectly fine for a long time. One day however, I noticed that I was missing more than thirty submissions. I went back and forth with several representatives who were staying in touch relatively well. At one point they told me that I had found a bug and that the issue had an estimated two week timeline for a fix. Are you kidding me? I am hosting events for hundreds of people. The data that was lost is critical to event coordinating efforts. When I politely asked for more assistance with retrieving the data, they stopped responding altogether. This is insane. Beware.
Hi there,
We're truly sorry you've had a negative experience with our app and our customer support team.
We understand the importance of the submissions you have received on your POWr Form Builder Plus plugin.
Our team would be happy to take a look and assist you further. Feel free to contact us directly at support@powr.io so we can take another look.
Very sad
we needed an app to supply forms for each product on our page
with 300 plus pages on our site
this app when it works is fine
but trying to change anything is hopeless
it jambs with the frozen Death Screen for ages when you are trying to edit multiple forms
I cannot recommend it sorry
nice guys but not up to it
typically it will not accept a zero rating review so I am reluctantly adding a single star
would not recommend, very poor customer service that really seems to not know what they are doing. Only by email, foreign, 24 hr plus delay, has really screwed up my Shopify site and cant get it off (they did the install). Hoping this review might make them take notice and get this done after more than four requests.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Initially, I was happy with this app, I even wrote a glowing review but now I take it back. There have been constant problems with the contact form not being in the right place or just not showing up when it is marked as published I give up today was the last straw it's gone again so I'm deleting and trying somebody else