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Have used the free version for a couple years and no problem. But wanted to have some of the features in the upgraded version. Right away was clunky to install the new pop-up and get working. Support was next day but not a lot of help. We were using the pop-up for gathering newsletter sign-ups. With the upgrade once an email is entered, the popup caches the IP data and thereafter always displays the success window. So to manually enter sign-ups from ballots etc. it doesn't work. And if a customer accidentally unsubscribes, the work-around is to clear their cache or use an incognito window or sign-up again on another device. Customers will just give up. It's difficult enough to get newsletter sign-ups without this kind of old school coding problems. Can't recommend it.
Dear Fran,
So sorry this is happening for you!
Kindly note that we are constantly working on our plugins & would be very grateful if you could please share your valuable feedback with us. Please feel free to submit feature requests for our product team to log here: https://help.powr.io/hc/en-us/articles/360036648674-Submit-A-Feature-Request?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDEwMTI1LCJ1c2VyX2lkIjozOTYxOTQ2ODM1NzQsInRpY2tldF9pZCI6MTYwMTY3LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU3NjE0NTcxNn0.yxbUf9ggI2shwynPQiwcKBPH24XTI8fi04h-qavJPeI. Thanks for sharing this great idea & your patience.
not working properly, needs some modifications from the developers so we can use it easier and faster.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Once the popup is setup through the app's website, the popups look fine, but the interface to set up the popups is very buggy and modifying an existing popup is pretty bad.
Hi there,
So sorry this is happening for you!
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
I needed a pop- up to show a discount for new customers. But after installing I don't see it. So, I'm not sure I did it right.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Vi brugte den til at prøve pop up løsning, men fandt ud af vi havde behov for en anden løsning. Super service og god hjælp på chatten
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Looking good so far! Pretty straight-forward to use, and their support has been really great.
I'm not sure yet. Honestly, I'm overall disappointed at the hoops we have to jump through to have pop ups. I'm wondering if POWR is still planning on directly integrating with shopify to keep our customer lists up to date, so we don't have use zapier?
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
Right now the Zapier is the only workaround, however we are lunching straight integration with Shopify this month.
We will inform you back when we will lunch that feature.
Warm regards,
POWR support.
I have just installed the app one of my website and was very easy, I think will work very well.
thanks
Nice and very easy to handle.
Though I thought that all features were available for a trial period....they are not.
I started to install it, but then too soon I received a popup to give my review... i couldn't finish the publishing. A pity as it started very smoothly
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Good customer service.
Very helpful (Richcarde) helped me fix the issue I was having very quickly.
Richcarde M. , helpful and resolute, thank you very much.
:D
Thank you for your help sir. Professional
I'm very new to the app, but found it to be very intuitive. When I needed help, Richcarde was there to help me and was fantastic! I would highly recommend this for your online store!
Good and simple
Works good and my experience with suport was great.
Awesome
This app has been a great tool to increase my customer contact. It's easy to use & manage. I've only had one issue & Richcarde provided me with excellent customer service! He resolved my issue completely & has me back fully enjoying my Powr Popup experience!
It's really not working well. While I have only one pop-up active, customers experience multiple version of the pop-up on my website, killing conversasion.
Really one of the worst app I've worked with - not worth the money and should claim it back
Hello there,
We noticed that you deleted the old popups incorrectly, allowing them to remain on the website. Furthermore, you sent us an email on a weekend (when most of our support team are out of office) and then went straight to post this review in less than an hour before hearing from us unfortunately.
You can stay assured that there is no issue with displaying the app at all, and our support team are always available to assist for any concerns you may have.
It really hurts to see this kind of feedback, as we assume that it doesn't reflect our efforts to provide our users with the best experience possible with our apps.
We sincerely apologize for any inconvenience caused by this misunderstanding and already sent you an email in order to compensate for the situation.
Hopefully we will hear from you soon!
App is easy to use. Had some problems with a popup but customer service was incredible! Super fast answer and solution. Keep up the great work!
great awesome website adfhlivaekliuyfghvbapoeiuyfrghvpaewi8uyrhgfbvp;aewriugfhbvpaiewurhgfviuaewrhgb
Love the Powr app popup. It's so easy to use and looks so amazing. I would definitely recommend it to anyone starting out to grow their email and clientele list.
Thank you so much for taking the time to leave us this review along with the recommendation, we're delighted to know that you're enjoying your experience with us so far😊️
Such an easy app to use!!:) took me 15 minutes to set up my popups and I'm already getting clients to sign up for my newsletters. highly recommend
Thank you for the feedback, and glad you're loving our apps😉️
Had an issue with pop-up appearing different on desktop and mobile version. Contacted customer support and they had re-solved my issue in no time. I would recommend this app to other individuals as it is very user-friendly and easy to use and setup.
Thank you so much for the 5 stars😃️ It's always a pleasure to read such nice words reflecting your experience with us.
You're always welcome to contact us again anytime for any questions, concerns or suggestions!
Goede support bij opstart, mijn pop-up is up en running danzij de ondersteuning van het support team.
Hartelijk dank voor uw feedback!
Is er iets dat we kunnen doen om in plaats daarvan een 5-sterren te verdienen?😊️
Great support! App is working perfectly fine and is very customizable. Support is also very informative and quick to respond 10/10
Thank you for the feedback, and glad you're loving our apps😊️
It's customers like you that make our job wonderful!!!
The support I received was amazing Richcarde M did is job amazingly well thank you for your support.
Thanks a lot for taking the time to leave us a review! It was a pleasure assisting you today😇
bastante buena fue algo increible el de soporte bastante amable ojala la aplicacion siga a si como va
Muchas gracias por las 5 estrellas🤩️ es muy apreciado!!
Práctica y profesional, hacen de mi tienda online un lugar con más vida, y a su vez me ayudan a generar más conversiones.
¡HOLA!
¡Gracias por tus comentarios! ¡Me alegro de que te gusten nuestras aplicaciones!
Son clientes como usted los que hacen que nuestro trabajo sea maravilloso.
Póngase en contacto con nosotros con cualquier sugerencia o pregunta y estaremos encantados de ayudarle.
I love how simple and easy the app is, it’s so easy to navigate through and I love how the app has amazing templates for people like me who can’t build from scratch. I had an issue on my end and the support I got from support team was amazing. Irina, who attended to me was able to sort my issue fast! She truly is super women haha. Thank you again!
Awesome. Neat apps, simple and east to navigate great features and user friendly. Keep developing more apps.
Functionality OK but support and documentation leave a lot to be desired. Documentation looks to be out of date and when seeking support, given cookie cutter reply that bore no resemblance to question or information supplied. When challenged to these facts in a reply question, there was no further communication from their support. POWR needs to be called out on this sort of "support".
Hello there,
Our sincere apologies for the misunderstanding. We've checked and couldn't locate your previous ticket unfortunately. Could you please send us a new email explaining your concerns so we can sort it out for you?
Looking forward to hearing from you as soon as you can!
The customer service is quick and helpful. I think the app has a few weird glitches but overall, pleased.
Thanks a lot for your feedback.
Glad to know that you're enjoying our features. If you have any issue, please feel free to reach out again anytime via chat or at support@powr.io and we'll get back to you right away as usual!
Ele é fácil de mexer e é um aplicativo muito bom. Quando precisa de ajuda, eles te ajudam prontamente.
Ciao!
Grazie per il tuo feedback! Sono contento che tu ami le nostre app!
Sono i clienti come te che rendono meraviglioso il nostro lavoro.
Contattaci per qualsiasi suggerimento o domanda e saremo più che felici di aiutarti.
love this app, using it for a popup, love the templates as well, very easy it integrate into shopify.
Thanks a lot for your feedback!
It always nice to hear that you're enjoying your experience with us, as it motivates us to do even better :)
i used it to get a popup, this app was good and it helped me a lot, took me a while to make a popup but highly recommend.
Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!
Great support team ! i recommend ! The app is easy to use and very clean and it is practical. Good integration to the stores. :)
Hi there!
Thank you for your feedback! Glad you're loving our apps!
It's customers like you that make our job wonderful.
Do reach out to us for any suggestions or queries and we'll be more than glad to help.
Loving this app so far! It's really simple to use, has many different options to choose from and the end result looks so good!
Thank you sooo much for your feedback, it's always a pleasure to know that you're enjoying your experience with us!
If you ever have any questions, concerns or suggestions, please do not hesitate to reach out anytime at support@powr.io and we'll get back to you right away to assist :)
I originally gave this app a 5 star review when I first started using it, but unfortunately after several months, I have to downgrade them to 3 stars. It's definitely really intuitive to set up a pop-up, when the site's working. Sometimes it'll freeze and something that should've taken 2 minutes to do turns into 10. Also, the feature to click and drag an image to customize a pop-up doesn't work. And there were days when the pop-up doesn't display correctly on my Shopify website -- it'll display maybe 1/3 of the pop-up -- on a computer and mobile. I was really looking forward to growing my business with the POWR app but I'll be switching to another app when I find a better one.
Thank you so much for your nice and honest review, glad to know that you're enjoying your experience with us so far!
If you have any questions, concerns or suggestions in the future, please do not hesitate to contact us anytime as we'd love to hear from you :)
GREAT APP! I had trouble with adding different fonts and gave up in the end! It is super easy to use though and great that you can add the pop up to multiple pages or add a form if you need too! I will be investigating other POWR apps for sure.
Don't even bother with this app. You can't even get a refund for your monthly subscription if it doesn't meet your needs. If your trying to make a popup for clicking a button your wasting your money. Just redirect them to your contact page. It's not worth spending $13 a month on this garbage.
Hi there, so sorry for your bad experience with our app.
However, our app can be triggered by button, in that case you just need to add class to that button.
Please check this article for more info: https://help.powr.io/hc/en-us/articles/115002480928
We also will be happy to help you with installing custom trigger button your store.
I wanted to have a pop up to announce upcoming local events I'm participating in. I was able to add the event info, the marketing photo provided, AND a link directly to the original event page for more information. It doesn't look too busy and I didn't have a hard time navigating through all the options.
Thank you so much for your nice and very detailed feedback, glad to know that you're enjoying our app so far!
If you have any questions, you can contact us anytime at support@powr.io and we'll be more than happy to assist :)
I used to create a simple free pop up to promote one specific event. Super easy to use. Highly customizable. Great app!
This is exactly what I was looking for. Just need to collect emails in exchange for a free ebook; I'm glad I was able to find it. And it's FREE
I used this ad to create my first email subscriber capture pop-up. The template was more adaptable than other apps with poor template choices. This template was a lot more customisable and user friendly. The only thing I couldn't figure out was how to slightly move text up or down without the other text field moving as well! otherwise perfect, thanks!
Hi there!
Thank you for taking the time to leave us a review. Please let us know what we can do to earn that last star!
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
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Thanks for the great review! 😍 Anything we can do to get 5 stars from you? We’d love to hear your feedback!
Alles Top, man hat alles was man braucht kann ich nur empfehlen. Support ist auch super und freundlich.
Used to add a holiday message really easy to use! Templates made it easy to get started and editing was a breeze.
I do enjoy the app. pretty design which can make customer feel good. Also can create own background pop up.
Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!
This is my first time using this app. The designs are easy enough to create. However, getting it to show on my store is another story entirely. Neutral at this point. Will see where it goes.
We really appreciate you taking the time out to share your experience with us. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Ottima! Questa app è quello che cercavo è facile da utilizzare e anche il design è molto carino ed è in linea con il design del mio store.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
I really enjoyed using this app to create a pop-up, it was easy to use and looks great. I don't have any complaints.
Hi there,
We are incredibly grateful to you for taking the time to leave us this note.
Our company makes customer satisfaction top priority and we are committed to our customers. It's customers like you that make our job wonderful.
Please do reach out to us for any suggestions or queries and we'll be more than happy to help.
It was a good app to start with but I switched over to Klaviyo. I didn’t like the ‘powered by’ text on the bottom of the add but that was about it. Easy to use and navigate around.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Seemed straightforward to customize. Provides functionality to really get customers signed up on email marketing. Hopefully it will deliver.
We are so grateful for your review. Thanks for sharing your rating with us. Please reach us in case of any suggestions or questions. We will be more than glad to help.
Love it!! Super easy to use and was able to give me what I wanted. I hope that this brings in more sales! Thank you!
So easy to edit and install. Only issue is that it appears in the middle of the page rather than the visible part of the window when you open the page. Can't ask for complete perfection from a free app though. Grateful to have this, thanks
Easy to use and Straight forward.Not used yet but hopefully will see deference in customer number joining emailing list.
We are so grateful for your review. Thanks for sharing your rating with us. Please reach us in case of any suggestions or questions. We will be more than glad to help.
helpful company, and I was able to connect my email op up to my shopify. at first I didnt get it but the website is easy to figure out!
Hi there,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Do reach out to us for any suggestions or queries and we'll be more than glad to help.
The Free plan says unlimited view but after using it for a month or less we have been asked to upgrade to an annual plan which costs >180 usd and there is no option to upgrade to a lower plan as stated on this page i.e. 43 usd. It is a rip off, so dont install this app.
Thank you so much for your review and so sorry for your bad experience.
We already taking a look on this issue and will update you ASAP via email.
Warm regards,
POWR support team