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I paid for the "business" version.
The pop up resets to the default reg pop with their company's logo.
It happens about once a month.
Not a good solution if you're driving a lot of paid media and depending on the reg pop for user acquisition.
The really crappy part is that when you go into republish the pop up you get stuck in some upsell advertisement for their other products. These guys should stop trying to sell me stuff when i've already paid for a subscription to this app.
Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at support@powr.io, provide us with your POWr account and we can help you to get your popup on your site.
The worst App I have ever tried on Shopify app store.
It is not easy to use
You can't connect to your Mailchimp database
They SPAM your email inbox after you have installed it
The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Tried to use this app and two SPAM pop-ups completely unauthorised by myself and directing my audiences to third party sites came up. Outrageous security breach and I'll be reporting to Shopify.
Thank you for taking the time to give us this feedback. We were made aware of a bug that caused this issue. We ran an update to speed up the loading of our apps and use better caching, but it caused a but where it was not handling the deleted apps properly. These deleted apps started to pop up again as a result. We have since corrected this issue and should be fixed. Please clear your cache and cookies to see the changes. We are truly sorry for the inconvenience.
-Waylon W
Customer Success
bugging out, tried to hit the support button but is only pre listed questions and not a live person to help out. it keeps playing older versions of my pop up not the newer ones ive corrected.
We're very sorry you encountered an issue with our popup. Our support team has reached out to you with instructions for how to fix the issue you ran into. Please do let us know if there is anything else we can help with!
I had this app installed but did not use it at all and did not publish anything. However 2 days ago one of the placeholder pop-ups was "updated" and despite still being "unpublished" was running on our website. Terrible experience and we had customers call in telling us how annoying it was. We had no idea.
Hello, I'm so sorry to hear that you were experiencing problems with the POWr Popup. Please reach out to our Support Team at support@powr.io and let us know if the popup is still showing up on your site so that we can assist you in removing it.
I subscribed to PRO and there are literally no customer service. Only a search function.
I am having an issue where popup is appearing at the bottom of my page and I cant find it. Will unsubscribe soon.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
This app destroyed my whole Store Theme.liquid
the mobile version of my store was down for almost 4 days.
The app caused big issues loading all my page images on mobile version.
Hi there,
We are very sorry to hear about your experience with our app.
Kindly reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
We appreciate your feedback!
This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.
Hi there,
Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Do not use! This App made my Shopify website very buggy and left lots of white spaces all over the pages. See here: www.unseen-art.co.uk
I've contacted their support team several time to no avail. This happened 5 days ago and it's still not been resolved (even though I've now had to remove the app).
It's a shame because it would be brilliant if it worked!