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Noticed the pop-up was taking up the full screen on mobile. Sent in a request and they fixed it in a timely manner.
Good app and great support! I needed help and Mithsou was very helpful and responded very quickly. Some elements are confusing and need some explanation but the app does what it's supposed to and is priced right.
Quick support from Richcarde, the employee who solved my issue. I would have liked to know the problem so I could fix it myself later on, but at least I know the support crew is good!
Our gratitude for you review, we're so happy to know that you're enjoying your experience with both the app and our support team!
If you ever have any questions, concerns or suggestions, please feel free to contact us again anytime at support@powr.io, we'd love to hear from you again🙂️
Awesome plugin! Very useful and everyone should try it. Easy to create popup. I like it a lot and highly recommend to everyone.
Customer support by Richcarde M. was very helpful. thank you
Very nice app, very easy to use and install to your shopify, i Highly recommend it. Keep up the good work
Greatttt Customer service!
This guy ricarddo is the goat.
Perfect app. It works well and it is very useful. Thanks for providing as free app, for small business is the best.
Hi there,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Do reach out to us for any suggestions or queries and we'll be more than glad to help.
UPDATE 13.3.24: This is to express my complaints. I no longer need the app, decided to cancel my annual subscription, uninstalled it and asked for a refund as i cancelled the first couple of days of the annual renewal. I keep receiving emails from the developers, asking why i left etc. in which i have replied that i just do not need the app and i want to cancel and receive a refund, simple as that. It has been nearly a week that i still havent received my refund.
I used this app to create effective pop up banners, mostly for getting emails from visitors and communicate offers/discounts. Simple set up, many options available to customise the banners, quick and kind support, value for money, would recommend :)
Hello,
Our sincere apologies for the misunderstanding. It looks like you received an automatic email about your cancelled subscription at the moment of your current ticket with one of our agents.
Please rest assured that it was never our intention to confuse you in the process. Your subscription has been cancelled + refunded as requested, and an email was sent by the support team already to inform you.
Your satisfaction will always remain our priority over anything else. Please feel free to reach out to us again anytime in case you install the app again, as we would love to hear from you :)
Great app for quick and easy popups. Have used it for a few years now, had a small issue recently but spoke to Richcarde on the live chat and they sorted it very quickly. Great customer service!
Thank you so much for your feedback 🤩️
It's always a pleasure to read such nice words reflecting your experience with us.
You're always welcome to contact us again anytime for any questions, concerns or suggestions!