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I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...
Hi there!
So sorry this is happening to you.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
A little slow to load but having this element allows me to gather as much information from customers as possible.
It is quite useful. No need to create or edit the code to get what I need. Very easy to use and implement.
Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!
We are using this app to help us better serve our customers. It is easy to follow, easy to install and easy to use. We just installed it so we will see how it does.
good app. can ask many question with this app and create a lot of diiffeernt tinghs. i do like it mucsh
I use the App to create a feedback survey and it was very easy to use and helped me to put a nice order together.
Contacted support about a bug June 21 and it's now June 24 and no word back. Not sure if support still exists for this.
Thanks so much for sharing your candid feedback! We're sorry to hear about your recent experience. Our team has responded to your email, and look forward to resolving your issue soon. Thanks for your patience!
Great app. We use it for surveys and it has some great features for conditional logic. Support is great. Especially Richcarde.
Recommended.
Hey there,
Thank you so much for sharing your experience with our app and our support team. We're available 24/7 for any issue you might have, and we always try to improve our services so you can have the best possible experience with us.
And you can stay assured that we will do our best to keep him on board for as long as possible :)
Easy to use and so handy. Can't wait to get some feedback on my products.
Great app to add on Shopify if you are looking for customer feedback.
The free trial unfortunately only gives limited questions but it's very temping to upgrade the account as the feature offered are appealing as a seller.
Thanks