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Broke our theme when we uninstall it... Been hours checking how to fix it. Guess wht they make this strange uninstalling process..
Thanks for your feedback. We contacted you via email in order to discuss the situation. Please drop us a line at your convenience regarding our most recent conversation, thanks in advance!
I never thought it can be so easy! Thank you guys this app saves me years of time and makes me money!!!
We are glad that you've found the app that useful! Feel free to reach out in case of any issues :)
you guys are not fixing the issue on our store. I have contacted multiple times, we will be reporting your app to shopify for a complete refund for all the months we have paid you. you keep lying to us and saying you are fixing the bug, its not getting fixing. It has been more than a month. the settings update is still giving error 500, enabling pre-order is not working for any new products, it says pre order button will show, but it does not show on the product page. The button is not showing. in the backend, it says pre-order active.
inventory is 0, continue selling is enabled. Worst technical support ever.
I used the online support and got excellent help and guidance from Alexander. Quick and painless. Truly great support team and the app is awesome.
The app required a small fix. Thanks to excellent customer service the problem will be rectified and the app functionality improved. Be sure to grab a bundle of this developers apps to help funnel sales with up sells, as well as rewarding repeat customers.
Thanks for your feedback! We've contacted you via email, I believe we'll find a solution :)
REALLY HATE HOW THEY KEEP CHARGING YOU FOR THEIR SERVICE AFTER YOU DELETE THE APP AND CONTACT SUPPORT TO CANCEL THE SUBSCRIPTION. IDK WHATS SO DIFFICULT ABOUT ADDING A "CANCEL SUBSCRIPTION" BUTTON
Hi, thank you for your feedback. Please note that no app can charge a merchant once they had uninstalled the app. It is simply not possible. This is part of the Shopify's logic to protect merchants from being charged by apps after they had uninstall it.
Upon checking your records, you had not uninstall the app from your store. We believe you click on the Uninstall button in the app but did not proceed with the next step which is to uninstall it from your store. As mentioned in the FAQ and also the pop-up instructions when you click on the Uninstall button, you are required to go to the Shopify App page and make the uninstallation from there. Please complete the steps by uninstalling the app from the Shopify > App panel to complete the uninstallation process.
You may refer to the following FAQ which could be found at the main page of our app:
https://help.amai.com/knowledge/how-to-uninstall-pre-order-manager
Please note that upon uninstallation from your store, the subscription will be cancelled automatically. Your refunds are already in process. I had also sent you an email with the screenshots.
Awesome App! Actually my favorite app for running preorders.. Definitely would recommend it for all of your pre order needs.
Thanks for the wonderful review! Your feedback is greatly appreciated by the entire team!
We wish you all the best!
Incredibly easy to use, and allows us to do what we need!
Great customer service! Thank you for getting back to us fast. It's key when dealing with the e-commerce fast paste environment.
Thank you! Feel free to contact us in case of any difficulties, we are always glad to help!
The pre order manager affect other products even if you have them disabled and I have tried working with there staff to resolve the issue. I have to be like a parrot with them because I keep tell them that the product that is being affected isn't even suppose to be used with the pre order manager and it is disable. Same thing about inventory I told them maybe 3 times that I used third party inventory to track but they keep saying to check the box that shopify enable inventory tracking. Maybe they will read my review and actually see and read for the last time my issue. The pre order manager works great on the products I enable it on and work horribly not he products I disable it on.