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It's a great addition to my store, and they consistently add relevant features! The customer service is also exceptional, very helpful!
It is very good and app I have had a lot of pleasure working with it
It has everything I need to boost our sales, it is easy to use, the support team was super helpful and was able to make the changes quickly
A very useful application. They are in development of updates that will improve the operation and have a very good technical service.
I install the app and immediately see that it doesn't work. I contact support and find out that the app is broken and that the developers are supposedly working on solving the problem. Support team tell me to be patient and they will solve the problem in 12 hours. 15 hours later, they tell me that it will be resolved in 24 hours. This all happens during the weekend and support team admit to me that they don't have developers who work on weekends - so they lied to me... I understand that the app is free, but this is quite irresponsible and I simply cannot recommend this to anyone.
good service so far!
The overall feeling is okay, but it would be better to have a more complete tutorial~
not working no support not gonna use it cause i cant
Hi dear,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using our app.
We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
Besides, we have tried to contact you with the hope of fixing the issue with our app for you but we haven’t received any response from you yet. We'd really appreciate the chance to reconnect with you to discuss your experience in more detail. Any feedback you could provide would be incredibly helpful to us.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Warm regards,
Fordeer Commerce.
Meets my needs exactly and is useful when something is out of stock. The staff is really helpful, in five minutes, they resolved my problem.
Easy to set up, it allows both full payment and partial payments, giving customers choices that instill more trust in their purchasing decisions
Hello Splendid store,
We're grateful for your kind words. It's great to hear that you're finding our selling plan policy feature helpful and flexible to your needs. Besides, we could help with your setting up the pre-order buttons so swiftly!
Our goal is to always provide efficient and hassle-free support, and we're glad that we could meet your expectations. If you have any more questions or need further assistance, please feel free to reach out. We truly appreciate your support and recommendation!
Thank you for taking the time to share your positive experience. We're proud to have you as part of the Fordeer community.
All the best,
Fordeer Commerce <3