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I highly recommend this app! My store operates on a pre-order basis, and I've been searching for a user-friendly app to facilitate this. This free app is great! Although I initially had some difficulties in setting it up, the support team promptly addressed my concerns and resolved the issue within minutes. Thanks
It is very good and I have had a lot of pleasure working with it and I recommend it!
must-have app for increasing sales and enhancing customer experience, in case when the product they want to buy is out of stock
It has everything I need to boost our sales, it is easy to use, the support team was super helpful and was able to make the changes quickly
Have not gotten a chance to set everything up yet but, I must say their customer service team is great! Phoebe greeted me with a warm welcome and immediately offered a suggestion. It was quick and it looks amazing! :) Thanks!
Amazing support in just a few minutes. I have asked for their help more than once and the lady who answered me was really helpful and committed to making the changes I needed for my store.
Hello dear,
Thank you so much for your 5-star review! We're thrilled to hear that our customer service hit the mark for you. It's validating to know we're delivering a service that's highly recommended by our users.
Continuing to provide speedy and effective customer service is a top priority for us, and it means a lot that it hasn't gone unnoticed.
Please don't hesitate to reach out if you need anything else. Your feedback keeps us going.
Best wishes,
Fordeer Commerce <3
After struggling for hours to set up pre-orders, I was able to do it within minutes after installing this app. Additionally, their customer service is quite impressive.
Hello dear,
Thank you for your glowing review! We're thrilled to hear that you've had a positive experience with both our app and our customer service. Your satisfaction is our top priority, and it's truly rewarding to know our efforts in resolving your issues quickly and effectively stood out. Your recommendation means a lot to us, and we're grateful for your support.
Remember, we're always here if you need any further assistance. Your feedback matters and helps us continuously improve.
Best regards,
Fordeer Commerce <3
The overall feeling is okay, but it would be better to have a more complete tutorial~
not working no support not gonna use it cause i cant
Hi dear,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using our app.
We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
Besides, we have tried to contact you with the hope of fixing the issue with our app for you but we haven’t received any response from you yet. We'd really appreciate the chance to reconnect with you to discuss your experience in more detail. Any feedback you could provide would be incredibly helpful to us.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Warm regards,
Fordeer Commerce.
I install the app and immediately see that it doesn't work. I contact support and find out that the app is broken and that the developers are supposedly working on solving the problem. Support team tell me to be patient and they will solve the problem in 12 hours. 15 hours later, they tell me that it will be resolved in 24 hours. This all happens during the weekend and support team admit to me that they don't have developers who work on weekends - so they lied to me... I understand that the app is free, but this is quite irresponsible and I simply cannot recommend this to anyone.