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I got the plan Shopify Basic, that it suppose to have what I need, it says Unlimited Pre Order Products, but when I tried to add the second pre-order product it asked me to upgrade my plan, I waste all my morning setting this up for nothing, thanks guys.
Hi there,
We just recently updated our pricing model on the 19th of March.
You might still have the old pricing model when you installed it.
Once you reinstalled, it should be updated and you will be granted access to upgrade your plan (into a paid one) which will be based on your Shopify Store plan.
We are really sorry about this.
Please contact support@websiteondemand.ca for more info.
They should be able to assist you futhter.
Sincerely,
Robert
Operations manager
This app don't use to shopify2.0? https://themes.shopify.com/themes/dawn/styles/default?locale=ja&utm_campaign=2021-08-dawn-launch&utm_content=pr&utm_medium=web&utm_source=homepage&utm_term=ne
Hello there,
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
Pre‑order Now isn't fully compatible with all the Shopify Online Store 2.0 themes, but our app does work with Dawn theme which I believe you were trying to use. If you'd still like to use the app, please reach out to support@websiteondemand.ca and we will get this sorted ASAP.
We do realize the annoyance at not having the dawn theme work with the app right away, but we promise to have it working as soon as you reinstall the app.
Regards,
Pushpesh & the Pre‑order Now Support Team
cool app looks cool we will see how this goes lookimg forward to it i was looking fo a app that i could use
I like the app a lot. It's easy to use, I can navigate through it well, and it has helped my online store tremendously.
I used this app so that my customers can see clearer and more distinctly that it is a pre-order and it worked wonders, and just by simply tagging my products, I was able to edit and customize the function to my preference and add it to my website store!
BEWARE - I downloaded this and it immediately went live on the site downloading content onto pages without initial consent. I figured out how to fix it. But then when I added the pre-order stuff to a product it took down my whole site for an hour. I uninstalled it and deleted it and everything is back to normal. Missed a couple hundred in sales.
Hello to our friends at Elijah's Xtreme
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your website. It is indeed strange that the app took down your whole website for an hour. It might be an issue with the specific theme you are on or a conflict with another app that is already installed on your store. Unfortunately, we can't troubleshoot unless the app is installed in your store. If you like to give us another try, I will ensure to have our best developers work on your case and get it working ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Really easy to set up, I haven't launched my site yet, so don't know how that goes with customers but it had step by step lists which made sure it was all completed. So if that's anything to go off this app is great!
Currently not perfectly working with what we are looking for (Partial Payment for our customers) but the customer service is great and we will be back, as soon as the new feature works smoothly.
Hello to our friends at MARTHA
Thanks for sharing your review with us and the community. We're glad our support team was able to assist you. We go above and beyond to help every merchant and I'm sure we'll hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
i am installing the app and not sure yet, i want both back in stock notice and pre orders is what i am after we will see if it works. i will let you know
Not sure whether this works properly yet as the settings have taken time to propagate through. But I hope it works. Will review again.