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Podle hodnocení
Just getting started with the app, but had great support in setting it up. I dedicated my Sunday afternoon to improving our pre-ordering process. I had a few questions and hit a few walls in getting the app setup. The team on live chat were super responsive and helped me quickly solve the problems. The front-end CX of the app looks great and we've alot of questions on pre-order delivery times. So I'm expecting this will really boost our pre-order conversion. We're off to a great start!
Hello Marmeren Tulp,
We so appreciate you leaving us this 5-star review and we are glad that you reached out to us for assistance in getting the app setup. Thank you for recognizing our support team and the value they bring to the merchant experience. We are here if you need us!
Stephanie and the Customer Support Team
This Shopify app for pre-order management is fantastic! The support, especially Amandeep, was excellent. Highly recommended!
Hello GriddleGrills,
Thank you for the great review! We are happy that Amandeep was able to help you with your pre-order needs. Your store looks great and we love that Pre-Order Now is working for you!
Stephanie & the Customer Success Team
Great app and great customer service. Would definitely recommend to enable pre-orders on your site.
Greetings to you DuroMax Power Equipment,
We appreciate you taking time to write this 5-star review! We strive to assist our merchants in any way that we can and we are happy that you used our customer support service to assist you with your app. Thank you for using PreOrder Now for your store needs!
Stephanie and the Customer Support Team
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Hi HYPR GEAR team,
I noticed that you've already uninstalled our app. May we know the reason as to why you decided to remove our app from your store? Please also know that our support team is available to provide you assistance in case you have any questions or concerns.
We hope to do business with you again soon!
kcmm
Thank you for the 5-star review team! We appreciate your partnership and support.
Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!
Hello 3 in 30 Podcast,
Thank you so much for the positive review. We are so glad that Aman was able to help you with your store. It is great to hear that PreOrder Now is helping your business.
Stephanie & the Customer Support Team
I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow,
We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again.
Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.
x
Thank you for the 5-star review lostkidsfindhope and team!
Much easier to set up than another app I tried and does not charge you for every transaction like another app, flat fee and Aman was very helpful in assisting me get it set up for my business.
Hello Littlest Angel Candle Co.,
Thanks for leaving us this great review! We appreciate that Aman was able to help you set up your business. We provide this free service to all of our merchants and hope that you will reach out if you need us.
The PreOrder Now support team
great
Thank you for your kind words Lucky Bean team! We appreciate your support!