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Good solid app with rapid support. Amadeep was right there on a live chat the moment I had a question (worrying about integration with 2.0 platform themes). The answer was efficient and friendly and he put my fears to rest. Great to know it plays nice on the new platform. Thank you
Hello to our friends at The Wool Company
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. Amandeep is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Amandeep, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team
Had trouble getting the preorder to add to cart at first but tech fixed it via chat in under 5 minutes.
Hello to our friends at Mizsant Studio
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Great app! Easy to use and support is very helpful. Would recommend to anyone wanting to sell pre-orders of their product.
Awesome app and really good support that fixed a small issue with my custom theme within 5 minutes. Recommended!
Hello to our friends at Nygaard Bad
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed! We appreciate the recommendation!
Tanu & The Pre‑order Now Support Team
The app has the features we were looking for that some other pre-order apps did not have. We did have an issue with the code of the app conflicting with our store theme, causing shopping cart issues in Safari. However, the support staff resolved the coding issue even faster than I expected (within an hour of submitting a troubleshooting request). Excellent service definitely rates 5 stars!
Hello friends at Hawaiian Isles Kona Coffee
We really appreciate you taking the time to share your feedback! We are happy that you love the app! All the best on your e-commerce journey :-)
-Melissa & The Pre-order Now Support Team
Sunny was super helpful and very polite in solving our issue, thanks!
Hi Maiami team!
Thank you for taking the time to share your positive experience with us! Sunny will love it when he sees this!
If you have any further questions or concerns, don't hesitate to reach out. We're here to help!
Great app and even better customer service. Always happy to help and resolve any questions quickly and professionally. A+
Hello to our friends at Luvo Store
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. We are glad our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support!
Tanu & The Pre‑order Now Support Team
I needed some help with finishing setup, but it looked like I would have had to have waited 2 days for a response. Thankfully someone saw and I was able to get help pretty quickly and the issue was resolved in just a couple of minutes!
Hello to our friends at KacieKC
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
App very esay to set up, fits my needs perfectly, very great customer service, an issue solved immediately.
Hello friends from KYYO!
Thank you for leaving this awesome 5-star review :-) We really appreciate your support! :-)
-Melissa & the Pre-Order Now Support Team
The app seems to be working fine from the aspect of its primary function, but it is causing SEO issues in our store. The app elements/features which we don't even use are present on our pages which adds unwanted h1 and h2s causing On-Page SEO errors. We communicated this with the support and were not able to find a solution to it, they say this will be added to their feature request list. Hope they will fix this soon. *****UPDATE***** They have fixed the issue and everything seems to be working great. Really appreciate the effect made by the support and developer team in fixing our issue, especially the help from Joshua, the 5-star is for him.
Hello to our friends at Turmerry
This is Tanu, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration and wanted to provide you solution for this.
Our development team tried to fix this issue, especially for you and we are also taking it to implement across all other stores.
Our team has tried to reach out to you after fixing this issue and they wanted to make sure it is working perfectly fine for you.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to ensure every merchant using our app has an A+ experience.
Please send us a reply and our team will help you from there.
Regards
Tanu and Preorder Team