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Had a brief simple issue with setting this up. They were very responsive to correcting the simple issue and the program works great.
Does not work properly at all with our site. Inventory that was in stock was showing preorder. Inventory that was out of stock wasn't. Waste of time
Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app... sounds like perhaps your settings in the app itself just need to be tweaked? There is a checkbox in the app where you can set your "rules" regarding where and when the preorder shows on all products. It's in the "settings" and you just apply it to "all products".
Our technical team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it!
Here to help, and very sorry you experienced this.
Sean (Ops Guru) & The Pre Order Now Team
Best preorder app out there. This is the only one I found with settings for a mixed cart message (preorder + in stock) which is nice as we do not ship all until the preorder arrives. This is one of the most needed features for a preorder app and they have it!
I had a small issue with my layout and the support had me up and fixed in about an hour during the normal 9-5 business hours. Definitely worth the money if you do any preorders. 10/10
Howdy! Sean here, the Customer Success Manager for Pre Order Now.
Thanks for the review and for reaching out. I'm so sorry that the app didn't work "out of the box" perfectly for the Debut theme. It normally does, yours might have some coding that was tweaked by another app or another developer, and sometimes that coding can conflict with the way that our app performs those functions.
I know it really sucks that the button is just missing on some products - we don't want that at all and I understand your frustration.
Looks like our support guru, Amir (in the Philippines - he's our very best!), is helping you get this fixed up right away as I speak... and if he can't get it right, our dev guy will tackle it when he is back in here in the next 6-12 hours...
I am working with both of them to make double-sure we put your ticket issue as the highest priority today. Hope to have this fixed and working properly right away for you!
If we can get it resolved asap, perhaps you'll reconsider this review? Anything less than 5 stars is not what we are aiming for, and definitely hurts our ranking on the app store. Thanks ahead of time... we are on it though!
Bear with us,
Sean H & The Pre Order Now Support Team
I Installed the app twenty minutes ago and I already have some preorders.
Great app 100% recommended.
So far so good. Still testing this app. Looks to be working fine as of now. Will report back with any issues.
Hi there,
Thank you so much for trying our app.
We can help you with getting the right look and feel that matches your brand perfectly. Just message us back at:
support@websiteondemand.ca
Best,
Robert and Preorder Now Support team
I used this app for my small business I can’t wait to see the results and I enjoy lots of videos on how to set it up/ notes whenever I need to look up how to set up the preorder items.
Hello to our friends at WWW.LOVEASHLEEROSE.COM
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
So far so good. My only feedback is the pre-order button and banner are a little laggy when the page is loading. so i shows an "add to cart" button for a few seconds or you have to refresh the page. I also wonder will this integrate with the facebook and instagram store. if i can continue selling even though im out of stock will orders from those place be a pre-order.
Hello friends at True Glō Expert Skincare,
That's actually a good catch :)
We currently building new feature for Preorder now and we will definitely add that into our pipeline!
Thank you so much for the positive feedback.
- Chud & The Pre-order Now Support Team
So far I've loved this app and the team. The team were super efficient and fast when it came to solving any issues I had. Every questions or concerns were solved within 30 minutes of sending a support email!
Hello to our friends at GoodSelf
Thank you for sharing such an amazing review with the community and us. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We're delighted to hear that our support team was able to provide you with excellent support. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
This Shopify app for pre-order management is fantastic! The support, especially Amandeep, was excellent. Highly recommended!
Hello GriddleGrills,
Thank you for the great review! We are happy that Amandeep was able to help you with your pre-order needs. Your store looks great and we love that Pre-Order Now is working for you!
Stephanie & the Customer Success Team
Easy setup and works great! It's worth it to pay for the extra customizations