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The app can be a bit fiddly but the support is amazing. Had an issue and within 5 minutes of contact support staff had it fixed.
Hi CJade Online Pet & Equine!
Thank you for your feedback! We're sorry to hear that you found the app a bit fiddly, but we're glad to know that you had a positive experience with our support team. Providing excellent support is a priority for us, and we're delighted to have resolved your issue promptly.
If you have any other questions or concerns, please feel free to reach out. We're here to help!
I haven't used it much but so far so good. Just testing it out.
Hey there Baysick Essentials and team!
Thank you for the 5-star review! We appreciate your partnership and support.
If ever you need any help, please don't hesitate to reach out to us! Cheers!
I just started setting and the support was incredible quick and helpful. It's exactly the functionality I needed so I believe it will be a great addition to my shop!
Hey there Colorway Arts and team!
Thank you for your wonderful feedback! Your review made our day!
Please don't hesitate to reach out if you need our assistance.
so helpful
Hi Belty team!
Thank you so much for sharing your experience with our app! We're glad that you find it helpful for your store. We will do our best to ensure a hassle-free experience using our app.
If you need any help or have questions, please feel free to reach out to us!
I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial.
1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me.
2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email.
Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.
Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.
Super quick support!
Hi there Jamie Slye Hats + Accessories!
Thank you so much for your kind words! We're thrilled you had a positive experience with our support team. Providing fast and helpful assistance is our top priority, and we're glad to see that reflected in your feedback.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that.
Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience!
Best regards,
Hannes Bez | Director of Customer Experience
Excellent customer service! Thank you!
Hey there Nolita and team!
Thank you for your amazing feedback on our support team! We work hard to ensure that we provide the best customer experience possible, and I'm glad we were able to help you out.
If you have any questions or need help, you know where to reach us!
great
Thank you for the 5-star review FastandFlyy team! We appreciate the support.
very happy so far, and great support from Roel :)
Hey Uncharted Luxury and Team!
Knowing that you're happy makes us happy as well! I'm glad Roel was able to help you out! I'll make sure your feedback reaches him. :)
Let us know if you need any help!