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increible servicio de post venta!
Hey there Mamá Porqué and team!
I'm glad that you received the support you needed. If anything else comes up, please don't hesitate to reach out!
great!
Hi there Pilates Luxe!
Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better?
Please reach out and we'd be glad to help you out!
Good App
Hey there LEAFCLO!
Thank you for the review! We'd love to hear more about your experience. Can you provide us with more information? Is there anything we can do to make your experience better?
I hope to hear from you soon!
Regards,
Sharky
Team Supervisor - Pre-Order Now
I had an issue setting up the app but the customer service team was awesome at helping me resolve this issue. Thank you!
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our customer service was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Stephanie & The Pre‑order Now Support Team
Honestly, the app was pretty cool when it was actually working, but that only lasted about a week. The support team was quick to respond, but it felt like they were kinda lost on how to fix things. If something wrong happens, be prepare for answers like "for your theme specific". I'm using the Dawn theme, which is super common on Shopify, and I didn't mess with the theme code. So, if you're using Dawn theme like me, you might want to think twice about using this app. We had issues with synchronization, and it took them several days without a solution (or even explanation). The last time I checked in on the problem, all I got was a "seen" notification without any reply.
Update: I am hopeless trying to explain the same problem to Support for so many days without getting anywhere. Uninstalling the app now.
Hi Rotorquest Inc,
We’re very sorry to hear that you’ve had this experience with our application.
We’re not sure what you are referencing pertaining to the Dawn theme, as there are no conflicts with this theme and our app, and we did not see it mentioned in the relevant tickets.
The synchronization issue was caused by a recent server issue that causes changes to take time to be reflected on the front end. Unfortunately, this issue can be difficult to replicate and surfaces intermittently, which extends the time it takes to resolve. Our developers are currently working to fix this issue, which should be resolved shortly.
Although we did reply to you on September 4th, we do apologize for the issues you’ve had here. We will reach back out to you as soon as a fix for the synchronization issue is confirmed and deployed.
Stephanie and the Customer Support Team
awesome
Hey there Simpson Collective!
It's an awesome day all thanks to your wonderful review! Thank you for your support for our app.
If you have any questions or need any help, please feel free to reach out to us!
w
Hey there Nutriherbs team!
We appreciate the 5-star review! Can you tell us more about your experience? We would love to hear the things that you liked with our app and of course the things that you think can be improved.
We hope to hear from you soon!
Great customer service. Does what it says it suppose to do. Great for Pre- orders and subscription orders.
Hello Tropic Tan,
Thank you for leaving us this 5-star review. We are pleased to hear that we provided you with great customer service and that Pre_Order Now is giving you what you need for your store.
Stephanie and the Customer Support Team
Quick response and helpful
Hi there BodyByBree!
Thank you for making our day with your wonderful review! Our goal is to ensure we provide a world-class customer experience to our merchants.
Please reach out if you need further assistance.
Just getting started with the app, but had great support in setting it up. I dedicated my Sunday afternoon to improving our pre-ordering process. I had a few questions and hit a few walls in getting the app setup. The team on live chat were super responsive and helped me quickly solve the problems. The front-end CX of the app looks great and we've alot of questions on pre-order delivery times. So I'm expecting this will really boost our pre-order conversion. We're off to a great start!
Hello Marmeren Tulp,
We so appreciate you leaving us this 5-star review and we are glad that you reached out to us for assistance in getting the app setup. Thank you for recognizing our support team and the value they bring to the merchant experience. We are here if you need us!
Stephanie and the Customer Support Team