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The app works well "when it works"...however, it's been buggy lately, such as removing products from my pre-order list by itself, not allowing me to edit pre-order products (taking me rather to the upgrade screen), or sometimes not even allowing me to open the app in Shopify. I would give more stars if it was more reliable.
UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
My problem with this app is when I set up a default setting it won't apply to all products and I have to save it one by one for each product.
Hello to our friends at Deity New York
Thank you for your feedback! We appreciate you taking the time out to share this review with us and the community! We are always looking for ways to better our service, and your feedback is a valuable part of that process. We have added your request to our feature list and we will intimate you when we roll out this feature.
Cheers,
Pushpesh & the Pre‑order Now Support Team
Very slow, very buggy, crashes constantly. Otherwise, it's a great app!
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team!
My name is Sharky, Team Supervisor here at Pre-Order Now.
I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running?
Your satisfaction is our highest priority, and your feedback is very important.
We look forward to hearing from you soon!
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
I like it but haven't used it enough to give a full review. They should ask for a review after a month of service.
Thanks for the feedback. I hope you'll consider updating your review once you've had some more time with the app.
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.
The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.
You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.
I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.
ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.
It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars.
We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants.
The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option.
We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses.
Please do not hesitate to reach out to us with any additional questions/concerns!
Stephanie and the Customer Support Team
reasonably easy to use. bit fiddly but overall good. Support was incredibly helpful and very prompt with their replies. it is appreciate.
Hello to our friends at Rommer Co
Thank you for leaving this feedback! We appreciate you taking the time to share this review with us and the community! We are elated to learn that you find our app and customer service useful. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Cheers,
Pushpesh & the Pre‑order Now Support Team
It is a little bit difficult to set up. And there are some fee to charge. Free Plan is not okay completely.
Thanks for your feedback. Please do reach out to our friendly support team at support@websiteondemand.ca if there's anything we can do to help you get setup 😄
its alright has really helped with our website orders, however searching for products to put on pre order can be difficult
great!
Hi there Pilates Luxe!
Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better?
Please reach out and we'd be glad to help you out!