Amai Upsell+ Volume Discounts

I have been using this app for 4 years now.

In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately.

However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so.

This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless.

I even specifically asked if I could be put in touch with one of their devs directly but was told no.

We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all.

I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support.

I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.

June 2024:
Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes.
Problem fixed and site working like a dream! What a great team you have.

New Edit: July 2024
The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team

Very helpful support.

I've found the guys at SpurIT to be faultless in their customer service. I had an issue. Their response was immediate. The problem was resolved in a couple of days. Special thanks to Alex who went through the problem with me very carefully and patiently. Definitely five stars! ***UPDATE April 2021*** Again, they got back to me immediately and solved the issue I had immediately. Thanks Jasper!
****UPDATE November 2022 Jasper again quickly solved an issue. Their service is still second to none. 10/10.

Great support when we couldn't get this excellent app to work with our customised theme. Speedy response and quick resolution. Highly recommended.

So far so good, this is a solid and stable app, worked as advertised. Quick support, Would recommend this app. Few months later... the app is great love the new features

FOR: No product duplicates so no more inventory issues. Quick to install and set up - able to create price break groups based on %age or a fixed price. Fast Support should there be an issue (we had some custom Cart code)
AGAINST: removes the discount code box so if you use voucher/discount codes this wont work for you. (we don't - hence 5 Stars.)

I'm very impressed by the responsiveness from the support team when we had a challenge with the app. The challenge was resolved quickly, and the communication was always open and responsive.

Great app and great costumer service!

Amai has such excellent customer service; they went above and beyond to fix a problem that I caused with their app - I was shocked at how fast their response time was, and how extensive their reply and solutions were. The app itself is worth getting if you want to add quantity breaks to Shopify, but the customer service you get with the app is without a doubt so much added value.