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The service is hands down amazing. Unfortunately, this app doesn't meet my needs because I need tiered discounts across product ranges, not variants. However, I would love to try it again if the functionality becomes available in future. Thank you for the kind and prompt support Alexander.
Easy to use and has the right functions in place; just need to be careful when assigning parameters and logic. All in all, this is a wonderful Shopify integration and a good way for brands to play with various incentivized bundle pricing.
the support of this app is really very friendly, fast, helpful and even helped me on Sunday. Thumbs up!
I's our pleasure to keep clients satisfied so feel free to contact us anytime! :)
This app did not work on all orders. I contacted the support staff on 3 occasions. The first agent, Alex, was pleasant and helpful, the second and third time was a rude, dismissive, person who kept deflecting blame on my customers and their OP system or their cache history, everything that was already checked with the first agent. I give up. They cant fix the problem so I'm done.
Thank you for your feedback!
We've checked your conversation with our support managers, we discussed this situation with all the employees that were engaged to figure out on this situation and make right steps to prevent such situation in the future. First, I would like to extend my sincere apologies, but I understand that it will not compensate your expenditure. When I checked your conversation with our managers, I mentally was on your position and it was hard to understand that the situation resolving has been delayed so much. If you give us another chance, we will be ready to check the issue again, as we interested in fully resolving this problem and to prevent this from happening for our customers.
Please respond to our e-mail our let us know about the way you want to communicate. Thank you in advance!
COMPLETELY UNCONFORMED, THEY ARE NOT CLEAR WITH THEIR PRICES I WAS TESTING IT WITH A SINGLE PRODUCT BECAUSE THEY SAY IT IS FREE BUT, THEY ENDED UP CHARGING FOR ITS USE YOU NEED TO BE CLEAR DECEIVING CUSTOMERS IS NOT A GOOD STRATEGY!!!!!
Update 26 July 2021 - No billing was done when merchant reinstalled the app on 17 July. The billing was for June cycle. Refund had been made for that cycle. Please note that our charges had been documented in our App page stating that the Free tier is for one product.
Hi, we had checked your billing history and the statement was untrue as there was no billing at all from our side for your latest reinstallation on 16 July 2021. I had sent you a screenshot of your billing history to your email already. Please advise us which month had the billing occurred so we can process the refund.
Please note that before we begin charging, the app will prompt you to agree before we start charging.
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Thanks :D
Rubbish~! Will continue to be charged after uninstalling~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
UPDATE: We had clarified with Shopify and there was no charges made after 3 May 2021 after you had uninstall.
Thank you for your feedback. The statement is untrue. We had checked with Shopify billing records and it shows that you were billed in 18 April 2021 12:05am (UTC). You had uninstalled at 3 May 2021 and there was no billing after. We will provide you with the information from Shopify.
The app works great, excellent customer support ! I completly recommand if you want to drastically increase your AOV !
Thank you for the review and your recommendation. Good luck to your business :)
You cannot understand the value of this app until you have tried several ones and fail. This app is the only app that fixed my discount issue after trying 5 apps for 4days.
I really appreciate the effort of the support team too, they are the only team online standby waiting with a click to reach them.
Awesome team, Good job.
The idea and look of the app is good. The severe problem: nearly every time I log in, the tier I created is deactivated. I've reached out to the developer and they have not fixed this serious problem.
Thanks for your feedback!
We've contacted you via email in order to discuss the situation. Hope we'll find a solution!