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3 Ocak 2023 tarihinde düzenlendi


This app is creating and sending draft orders by itself that offer HUGE discounts on unauthorized products and customers for no reason. Then the customer that it is sent to can complete the order with a huge discount (40%+) which is really awful for the store owner to have to honour the price they were given.

This is completely unacceptable as a Shopify app. It is like being HACKED.

I wish I could give them NO STARS.

Uygulamayı kullanma süresi:Yaklaşık 2 yıl
Amai yanıt 12 Ocak 2023

Thank you for your feedback. We had escalated this issue to Shopify (and sent several follow up to them) in order to get more information about the draft orders created. We will get back to you as soon as they replied to us.

21 Kasım 2022

NO NOT USE THIS APP! The Support is completely useless and it takes forever to get help or even the correct answer. They simply do not care if you use the app or not. It is not possible to change all the text in the app. So the app will forever be english or 5 more languages. Completely useless. Don't waste your time
Uygulamayı kullanma süresi:Yaklaşık 21 saat
Amai yanıt 22 Kasım 2022

Thank you for your feedback. As mention in our email, a majority of the text label could be changed but not 100% of it. To properly translate the frontend portion, it is recommended to use a translation app as our app is compatible with most of the top translation app on Shopify.

We had taken your feedback into account and will try to open up for more text customizations in our app.

We had place all you

13 Haziran 2022

The support response is too slow and completely ineffective, it's all up to you to research the settings app

SUNLU Official Online Store|Best 3D Filament Best Selling Supplier & Manufacturer
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:6 ay
Amai yanıt 13 Haziran 2022

Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time):

First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49

We replied the email at 26 May 2022 10:36

Because we did not receive a reply, we send a reminder on 27 May 2022 17:04

You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12
We replied to this email chain on 26 May 2022 11:28

Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18

We sent a second reminder at 28 May 2022 17:04

Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response.

For the third conversation chain, you send in via chat at 6 June 2022 09:22
and was replied within in 38 minutes at 10:00.

Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution.

14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved.

We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen".

We hope this clarifies. We will send you screenshots of our chatlogs as proof.

27 Ağustos 2021

Every time THEY change their code you lose the chart of discounts on the item page. Complained about this 3 times and they just say its our fault because we change the template - using the same template for 2 years. Lost a lot of sales because of this app not functioning properly!

Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:12 ay
Amai yanıt 31 Ağustos 2021

Thank you for your feedback. Please note that republishing different version of the same themes will also requires you to setup the discount table settings. We had enhanced our app to prompt you to do the settings once a Theme is republished.

Due to your feedback we will be enhancing the Event Logs to capture any republish of themes so that merchants have a clearer picture on what happened.

14 Nisan 2021

this app was great when it was ran by spur-it. Recently sold to amai and the support has been terrible. I've raised mutiple tickets and they have taken days to get back to me...I am losing thousands of dollars in revenue everyday because of the lack of support

Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:10 ay
Amai yanıt 20 Nisan 2021

Thank you for leaving a feedback. We apologize for any inconvenience caused as our dev requires time to understand your themes. The issue had since been resolved and please do not hesitate to contact us again.

29 Nisan 2021

does not work what so ever when a customer selects an express checkout method the discount doesnt get applied resulting in tons of lost sales

Star Plushies
Uygulamayı kullanma süresi:7 ay
Amai yanıt 29 Nisan 2021

Thank you for the feedback. Unfortunately, Shopify Draft Order API and Checkout API does not work with Express Checkouts. Other Shopify Apps have the same limitation due to this. I had sent you an email providing you more details such as Shopify documentations as well as screenshots on how express checkout behaves in other apps as well. Hope this clarifies your doubt.

14 Nisan 2021 tarihinde düzenlendi

Functionality has dropped significantly since being owned by amai. At first the widget doesn't work, and now it is not working at all. Avoid at all costs

Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
Amai yanıt 7 Temmuz 2020

Thanks for your feedback. We've contacted you in order to discuss this situation and help :)

28 Mayıs 2021 tarihinde düzenlendi

The app used to be great! Now the app is constantly crashing costing me thousands in lost sales. If you need a reliable app, I recommend you keep looking.

C. Richard's Leather
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:11 ay
Amai yanıt 13 Ocak 2021

Thank YOU for choosing us! And feel free to contact us 24/7 in case of any difficulties :)

2 Nisan 2021 tarihinde düzenlendi

Terrible Support. I took the annual priority package hoping that I will get "Up to 3 h/month of customizations". - We wanted to flag the products which are on sale, this feature is currently unavaible and the support person was not even intersted in helping us out. All he kept saying that the "Feature is not available and nothing can be done" and with the conversations I don't think these guys even care about their customers.

Uygulamayı kullanma süresi:5 ay
8 Nisan 2021

NO support service available. The worst service ever seen.
The app is not working for 38 hours and nobody help me or give me at least some support

Uygulamayı kullanma süresi:4 ay
Amai yanıt 12 Nisan 2021

Good day to you. Thank you for your review. As mentioned in our email, the issue had been resolved. Do drop us an email should you have any further issues on the app. We apologize for the wait.