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The Printful app itself is pretty fantastic - very sleek, robust, and user friendly. You can tell that they've invested some money in their software. However, the first order placed with Printful had a serious issue with the printing on the second side of the shirt. Not a real confidence builder when you're looking for a quality printing partner. It was an obvious mistake and botched print that should never have gotten past any competent quality control. But, their customer service was easy to get in touch with and quickly rectified the issue by offering a reprint or refund. Not having to waste a lot of time clearing up these types of issues is a real virtue. (Two thumbs up to Santa G. for helping out.) Our second t-shirt order placed with Printful arrived just as quickly as the first (right around 8 days to be delivered - not bad at all) and the print quality was spot-on. So, we'll see how it goes in the future.
Hi!
Thank you for the detailed review.
We're sorry to hear that there was an issue with your order, there are human hands involved with the fulfillment of products, however, please know that on rare occasions if an error happens, we will do our best to get it resolved as fast as possible. We sincerely appreciate your patience!
We hope for successful collaboration in the future!
- Renate
great place to desing clothes and hats
Amazing app! Thank you! I encourage EVERYONE to give it a try!
products are good and integration with store is good. customer service is pretty bad. they don't give a crap about keeping customers happy. probably because they're the only reasonable option out there.
Very satisfied with the DTG print quality, fast turn around, wide selection of products, quick response from staff, the app is well build, great intregration and user friendly, easy to manage. If you're looking for an online printing fulfillment partner, PrintFul is the way to go!!
Luis A was really patient and learned me how to use printful
Thanks!
Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth and impede me from selling shirts (aka Making you money). Seems like they're nickel and diming you on their already extremely steep profit margins. I could understand a charge if I came with a drawing on a napkin but if my illustrator file needs a little tweak help a bro out.
However they do have the largest selection of printable items to choose from and the most solid platform out of the dropship printing services I have seen available in the app store. So choose your poison
I like the integration with Shopify. The app saves me time and its easy to use. I like that I can sync my products to my printful store.
NO POLYBAGS on your apparels!! Let me repeat, as of 9/15/15, they DO NOT PUT POLYBAGS when they ship their apparels!!
So... if you want to create a website for your small school team, or small town fair, Printful could work and save you some upfront money.
But!! If you want to create a "Brand", Printful is a No No! As a costumer, imagine if you order a Tshirt from Store, and they send you the Tshirt or a hat without POLYBAG!! What kind of impression would that leave!? That customer will NEVER shop from you. Not only that, he/she will spread the bad service like wild fire. Polybags are a must to keep the product from dirt as well!
I had customers that complained because their apparel came with dirt and stains. Come on Printful... You can do so much more. And actually, you had!!
Yes! They actually "did" send their apparels in polybags.... but for whatever reason (Which is always to save couple bucks), they decided to "REMOVE" the "polybags!!" from all their apparel shipments!!! Come on... How much would that save you? 5 cents at most!? So jut to save 5 cents, you would loose so many possible costumers!!? You can do the math here. You'll end up loosing thousands, millions of dollars... just because you wanted to save... 5 cents....!!! Come on Printful.... BRING THE POLYBAGS!!!!
If they do bring their polybags in time for the apparels, I'd easily give them 4 stars. But as of 9/15/15, because they DO NOT OFFER polybags on their apparel.... they get 2 stars! Again, if you want to sell you apparels to your family and small town fairs, Printful might work. But if you want to create a Brand, and you want Printful to be stepping stone, look elsewhere.
Love it so far haven't made a sell yet but I still like it.