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Once you get the hang of it... It's lots of fun!
Terrible company! They can't even tell you when a customer's order will ship! I have never heard of a company not knowing their ship times. I specifically asked a chat rep today if a customer places an expedited shipping, how long is it going to take to get to them; overnight, 2 day, etc.? Expedited can mean anything and they could NOT give me a straight answer, only an "educated guess." Are you serious? Does Printful just expect me to tell my customer, "Sorry I don't know when your order will get to you because Printful can't even tell me the shipping times." There website is awful too because I can't even get a straight answer on shipping from there either. There should be no reason why an order is placed on 10.19 and by 10.27 it's still in fulfillment. There pricing is ridiculous! $12-15 for a shirt. I want to keep my costs low and make profit, not have to charge my customers and arm and a leg for something that won't even get to them on time! I plan on removing this app from my shop as soon as I find another company. My customers deserve better and as a small business owner, this isn't it.
Thank you for your review, we truly appreciate it!
We're sorry to hear that your experience with us has not been great, but hope we can improve it in the future.
We have shared our fulfillment estimates for each product category here: https://www.printful.com/fulfillment-updates
It is true that the world is still seeing shipping delays caused by the global pandemic, which is why we have also added information on the possible delivery delays there.
Please note that direct-to-garment (DTG) printed products take 2-7 business (Mon-Fri) days to get fulfilled and if your order was placed on 10.19, it is currently still within our fulfillment estimates.
We see that you spoke to us via our live chat and we'll follow up with you shortly! :)
- Vita
Nothing but problems since day 1, incredibly limited to non-existent customer support. Have wasted a full work week more than once trying to rectify problems, or recreate products. Obscenely long shipping, only ended up receiving one shirt of the total 6 ive oredered, and wasnt exactly impressed by the quality. Just overall complete disatisifed with this company
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward!
I'm sorry to hear that your order encountered some delay! We are currently experiencing longer fulfillment times for some product categories, therefore, some delays is expected for the time being while we catch up with the order volume. We recommend referring to our Covid-19 updates page for information on the current estimated fulfillment times: https://www.printful.com/covid-19. We are already seeing some improvement in fulfillment for the DTG and All-Over Print products in the USA and we hope to see the situation normalize soon.
Regarding receiving only one item - I will follow up with you via email to gain more details on what happened here and I'll help resolve the situation! We are receiving an influx of customer inquiries, so our response times are slower at the moment, but we would get back to you as soon as possible.
We do appreciate your time and business with us and I hope we can make your experience with Printful more positive!
- Zana
Great variety of product options, and an easy to use service, but products are priced way too high.
I really dislike using Printful. Everything is so complicated and you have to go through more steps just to do one thing. I prefer using other Print on Demand services. Printful has just been a headache since I've started using it.
Hi there!
Thank you for sharing your review! We're sorry to hear you feel this way about our services, but hope that we can still improve your experience moving forward.
We would love to gather more information on your concerns to best understand the situation and address these issues in more detail. Please provide information on your experience with our services by sending details to feedback@printful.com, we would appreciate hearing from you.
- Elina
Thank you so much ! but its better if you tell me about ASIN code from Products . Thank you
Works well and always has, on two different ecommerce sites. The turnaround time is the only thing that could be improved, in my opinion. I've not had any issues with quality so far, even though others mention they have. This may all be a result of the artwork being provided.
Absolute trash. I added a few shirts to our store to give some apparel options. The very first order for a few tank tops remains unfulfilled after 4 weeks. Multiple emails to support didn't address anything and they refused to refund the purchase. Avoid at ALL COSTS.
Hey! Thank you for sharing your feedback with us! We truly appreciate it!
I'm very sorry to see your order experienced a fulfillment delay, we understand how unpleasant these can be for you and your customers. Upon further investigation, I see that one of the products did not pass our Quality Control and had to be reprinted, although reprints are prioritized in our system, this may add a slight delay to the overall fulfillment time frame. We have since fulfilled your order and as a courtesy for the delay, refunded the shipping cost back to your Printful Wallet, in the Billing section.
Again, our sincere apologies for the delay and inconvenience this has caused you! If you have any additonal feedback, questions, or anything else, please reach us at feedback@printful.com
-Lauma
Great service. Great service. Great service. Great service. Great service. Great service. Great service.
J'aime leurs produits et leur système d'application des motifs sur les vêtements. Je n'ai pas encore tester leur livraison. Merci Printful.