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Thought it was cool until i ordered myself a sample, needless to say its been 3 weeks, no sample, tracking number hasn't been updated at all, no responses to my emails, I can't trust you guys with my customers, i'm reversing the transaction just incase you think you can outsmart me. I wouldn't waste my time folks, nothing good here.
Hidden costs, non intuitive ordering system.
Not worth the subscription plan, not efficient, and when I explained I was moving to a new provider didn't even attempt to ask if they could keep my business. The production times just seem to get longer and longer, I was told my order was printed and sitting waiting to have some review it, its now been 4 days since it was printed. I found Printify to be a more efficient, customer friendly, and responsive service, not to mentioned MUCH better pricing. I've had 11 orders already completed (with Printify) and in transit or delivered in the time I'm still waiting for a face mask from Painful to be reviewed for quality control.
Hi! Thank you for your review.
We're sorry to hear that you have had such an experience. Our fulfillment times depend on various factors in the fulfillment process - the products (are they in stock or do we need to order more stock since we are stock-on-demand), the print (if there is more than one print, the garment will have to be printed more than one time), the fulfillment center's capacity. Our estimated fulfillment time is 2-7 business days for most products but we are always working on shortening this. We have checked in with our fulfillment team in regards to your order in hopes to get it out as soon as possible. We sincerely appreciate your patience!
If you have any other concerns or questions, please let us know at feedback@printful.com!
- Renate
The prices for products are so high it's impossible to make a decent profit margin without buying in bulk.
Good app to make more and new products. Support is good. I would like to see more products available for fulfilment in Europe
I love this app! They really have done a great job with the UI and functionality for this app. Thanks.
slow wait times, brutal cost margin and very slow shipping to canada. do not use if canadian . bad experience
Unbelievably bad customer service.
Wanted to expedite production of 2 orders because of a glitch in their system and the customer service rep was not being helpful at all and was blaming me.
Additionally, a customer of mine never received an order that was supposed to arrive more than a week ago and each rep gave me different excuses (pre-typed corporate answers mostly)
Great but there is high prices on printful also you have to check if the product could be shipped to the destination you want
Some of the meta data imported to Shopify is inaccurate, e.g. iPhone cases import the model variants as "sizes" when they should be named "Model".
Hi!
Thank you for sharing your concern. Indeed, phone models are added as sizes automatically since we push either sizes or color options for our products. You can also manually create the listing in your Shopify first, creating the "model" variant and then manually sync these variants on Printful. It's a bit of a workaround but that way you can ensure that instead of sizes, your customers can choose models.
However, please know that we are constantly working on improvements and we aim to make store management and product adding as easy as possible, so that might change in the future. We sincerely appreciate your patience!
- Renate