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Very high quality service. The only issues in my case are shipping time in Italy, too many days... and the creation of variants in the Design Editor can be better.
Hi there!
Thank you for your honest review, as it helps us to continue to improve the products and services that we offer.
The current situation in the world still has greatly affected the shipping times, and while we see some improvements, some shipments can take a bit longer to be delivered as well. We're doing our best to get your orders out on time, but once they're handed over to the carriers, it's up to their sorting center capacity because carrier and postal operations are separate entities from our own. We hope that soon these shipping delays will decrease. We truly appreciate your patience during this time!
Love how user-friendly it is to make your products, and they sync flawlessly to my site. All of my products have been good quality and pretty fast turnout as well.
Incredibly slow shipping and processing. It took a week before they even started fulfilling my order. Products and varients constantly being discontinued. Reached out to staff and they told me that there was nothing they could do to mitigate this or fix it in the future. Too inconsistent to continue to use. Switching to TeeLaunch
Hi there, thank you for sharing your review. I’m very sorry to hear that you have encountered some issues with discontinued items. Unfortunately, sometimes products may be discontinued due to stock availability from suppliers and low customer demand. We understand that it is not a pleasant situation for you and we try to notify you as early as possible if an item is going to be discontinued. Additionally, we look into options that could be as an alternative to the discontinued item and would be overall a better product for our customers.
Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, but, of course, we’ll try to fulfill your orders as quickly as possible. Shipping time will depend on the selected shipping method during checkout. Since we offer various shipping options, the delivery times will also differ.
We would like to find out more about your experience with the discontinued items and how this experience could be improved so our users could adjust better. We’ll follow up with you via email shortly, but please let us know if there’s anything we can help with by sending a message to feedback@printful.com.
- Zana
Pros: Easy to use
Cons: I ordered from them twice for a total of 6 shirts. I was only satisfied with 1 of the shirts I ordered. I called and voiced my complaints but they didn't really help me. For example, I sent a tag design to be printed on a shirt, I mistakenly picked a shirt that did not have a removable tag so what they did was print it on the outside back of the shirt. Granted, Printful tells you that they will print on the outside if the shirt does not have a removable tag. But it's pretty lame that no one would think, "hmm. Maybe someone made a mistake and we should notify him before printing a tag with sizes and washing instructions on the outside of this shirt." But no, they printed it and sent it to me. When I tried talking to my personal "guru" that they assign you, he wasn't able to help me at all. No one was. It was basically my fault. Basically, you are treated like a consumer and if you're serious about running a business, that's not a good thing. You need a partner you can work with that will take responsibility for their mess ups and that's just not Printful.
I really love how easy it is to get set up with the $ 5-a-month plan. I don't need bells and whistles. I just need something quick and easy. You can hook it up to all your socials.
Its awesome and has been easy to use. The pro version is even better allows for a lot more customization.
Needs more items like jogger pants, bomber jackets, scarves and belts.
Trés bonne application !
Interface propre
Over the past year or 2, I’ve tried to start my business all by myself. One one time I even bought a subscription to Shopify and connected it to Printful but didn’t really know what I was doing, then I reached out to the support teams they have available & now I’ve got my stores up and running & im adding products, all in less than a month, with the help of the team! They made it so simple, I wish I would have reached out to them forever ago!! Its been smooth sailing ever since & I’m in love with the platforms!!
Absolutely Disgusted, NEVER USE AGAIN!
Where do I start? First of all, I ordered a custom all over print t-shirt from them on 21st of May, 2018 as I needed it for June 13th, 2018 The delivery stated that it would take 5-7 days delivery after fulfilment so I was calm and could wait, however it took 4 days for it to be fulfilled and then after that took and another 3 days for it to be sent out! Once it was sent out I received an email on the 28th of May saying that it has been sent out and they gave tracking so I was calm. They also mentioned that I should be receiving the package from 4th of June to the 11th of June which was extremely odd since they mentioned 5 to 7 days after fulfilment.
A few days went past and nothing changed from the tracking, it wasn’t even updating all until the 10th of June (that’s 13 days later!) where the tracking stated that the product was somehow going ‘from’ the country it should be delivered to.
I didn’t think of this much as I thought it was a mistake. A day went past where I checked again (bearing in mind Printful notified me that I should be receiving the package from 4th of June to the 11th of June) and as I checked, I was alerted by email notifying me that my product that I have been waiting for 3 weeks has been sent back to the factory in Latvia due to an issue. I was so furious as I was expecting the delivery on that specific day and after 3 weeks and it still not arriving, I was even angrier.
The fault they mentioned was that my address was invalid! There I thought I made a mistake so I checked the order details and realised that I DIDN’T make any mistake in my address field and that it was perfectly fine. They then wanted me to order it again and pay for the delivery. If the product was any cheaper, I would have just left it and wrote this bad review anyways but the t-shirt costed me a whopping £40 including delivery!
I can’t believe printful did this as it was my first time using them. I am NEVER using this disgusting site ever again! They took 2 weeks to tell me my product has been sent back! Does that mean it was sitting unattended for a week or more before it was sent back?
Long story short, thank you for listening to this review and hope it helped you think twice before you order for them. Also, if you are a country in Europe and are looking to dropship, forget using these lot, absolutely disgusting. Ordered from a European country to another and still isn’t here after almost a month! Imagine if it was a customer, I would have been getting so much hate for the time that Printful were taking up. How would I explain to them that Printful could not deliver after 3 weeks because they finally, somehow realised that there is an issue with the customer’s address?