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The user interface is a cinch to use and I absolutely love their quality and service!
Im new to this so its been easy and great so far.
so far so good, i cant seem to sync the app to make hats or leggings with my shopify account
The worst company ever. I ordered some products and they weren't delivered to my house although they said delivered. I contacted USPS and complained about it. I have a front porch camera so NOBODY came to deliver the packaged. (Package was not stolen, it wasn't not delivered here period) Prinful asked me for proof of USPS, so I had to go and ask for an email so they could send the order again. (we are talking about a $50 order) I finally got the USPS email stating all the information and forwarded to Printful. They replied saying they were not going to re-issue the items since they were marked as "delivered" on the tracking number. EVEN AFTER I FORWARDED THE EMAIL FROMOI USPS STATING THE ITEMS WERE LOST!!!! This company has a horrible customer service. It's them who have to deal with USPS for losing the package not the customer!!!
Hi there,
We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward!
We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates.
If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was-
Regarding your particular order, I see that you are currently in direct communication with our support team and I hope that we can come to a solution that works for you!
- Elina
This app is amazing! The customer service is excellent and the end product is of high quality! I'm using the app for my store MinteeFashion.com - The user interface is very straight forward and the company actually wants you to succeed. I would recommend it to anyone! :)
The integration with Amazon dosen't work anymore, the information on Printful web site is outdated... The discussion I have had with Printful is that Amazon has changed the process and at the moment Printful cannot help, you have to look to Amazon. By reading all the comments on the web and here, I conclude that I am not going to partner with Printful and look for another POD. .
Hi there!
Thank you for your review! We're very sorry your experience using our services hasn't been the best!
We do our best to follow any updates within the integrations. The design and layout of the GTIN exemption have indeed been changed by Amazon recently. However, the information that needs to be entered and the steps still remain the same.
We are currently working on updating our FAQs, and we value our customer feedback.
I will follow-up with you via email to provide additional information on your concerns.
- Elina
Very easy experience, great features
Terrible. App doesn't work with Shopify, as it leaves order in pending status until you contact Printful. Then they give you a pdf on how to manually order the item and the PDF has completely wrong directions! Was glad I kept the support agent on chat so he could talk me through it as literally every step was wrong. then didn't take responsibility and after the manual order was in, they waited a week to start on it.
Hi there! Thank you for your review! We're so sorry to hear that you have encountered some problems with the app! The orders should import from Shopify into your Printful dashboard automatically if the status of the order is "Pending fulfillment" and the order is paid for, so it's not typical for the order to not import into Printful. We will investigate this situation further.
We suggest creating a manual order in your Printful dashboard directly so that we can fulfill the products and ship the order to your customer as soon as possible. We see that you have submitted a manual order a few days ago and we'll follow up via email to find out more details on the order and help resolve the situation!
The support team is always quick to respond and help out.
No complaints.
They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way.
So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.