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Used to love this company but since they switched to OnTrac shipping I have been having nightmares getting my stuff to my customers. Their customer service does not know how to read tracking information that clearly shows packages that has not been picked up from their dock for close to a week. Literally no tracking information and the carrier shows they do not have the package. Then they expect my customers to wait two (2) weeks before they even attempt to remedy the situation. This is a very very small portion of my business but is currently the biggest thorn in my side due to lack of accountability.
We’re very sorry to hear about your experience 🙏 We’ve located your account, and our team is currently checking your order status. We’ll be in touch with you soon with more details.
Thank you for bringing this to our attention. We will make sure this is resolved for you 💙
I colori sono sfalsati a volte, quindi molti test li ho dovuti regalare perchè il nero tende al violetto. vediamo se con le nuove versioni cambia qualcosa
Grazie per aver condiviso la tua esperienza 🙏. Ci dispiace per i problemi riscontrati con la resa dei colori, in particolare con il nero.
Vorremmo approfondire la questione: puoi condividere maggiori dettagli sull’ordine tramite questo link? 👉 https://forms.gle/grBd4UvjvMhzADjWA
Il nostro team esaminerà il caso e ti contatterà il prima possibile.
Siamo sempre qui per aiutarti! 💜
würde gerne 5 sterne geben aber aktuell nur 3 weil es gerade stockt. alle produkte gehen als ausverkauft in den shop und ich bekomme das problem nicht gelöst
Tengo problemas para publicar en shopify, despues de averiaguar mucho y perder mucho tiempo, descubrí que no conecta con Shopify cuando no tienen colores disponibles. Deben hacer una notificación cuando no hallan colores disponibles, en vez de solo lanzar la notificación de "se ha producido un error, intentalo mas tarde", que se diga que el error son colores no disponibles.
Very nice App but its a bit expensive for the customer specially the shipping fees worldwide. and I noticed the new product been added but it ship to certain countries but not in Middle East.. I have suggest Can you add Printing on fabrics too it would be viral..
Thank you for your review and thoughtful feedback 💚! We truly appreciate your suggestions about shipping and fabric printing. We’re always working to expand our product range and global coverage, including the Middle East 🙏.
Design software is horrible. Lost project 3 times. Finding new app.
Sorry to hear about this. This isn’t the experience we want for you. Products are usually autosaved during the product creation process, so this isn’t an expected behavior. Please reach out to our support team with more details; they’ll be happy to look into this and help further 💜.
Print quality is not consistent, quality of the prints are keep changing with every order, contacting customer service is super difficult, emailed them and received answer about month later
Thank you for rating us 💚!
Maddening when trying to add variants or change prices. But their the only game in town.
And their printing is excellent and given they are made to order, I am more patient.
Plusses and minuses.
VERY buggy. Have to repeat publishing to store several times. Browser keeps crashing. Pages hang. Horrible on some days.
Thank you for your feedback! 🙏 We are sorry to hear that you experienced issues with the app.
We would like to investigate the matter further, can you please share more information with us here [https://forms.gle/grBd4UvjvMhzADjWA]? 😊✨
Always glitching. It’s so frustrating finishing a long project just to see an error report and i have to restart over so many times, would be a great app if those errors will stop or even if they make an auto save featurethat saves your project along the way
Thank you for your review! The app usage should certainly be a quick and easy process. We would be more than happy to take a closer look into the situation and help out. Please reach out to us at feedback@printful.com and send us more details on the issue. We'll gladly look into it!