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Honestly, I am conflicted. I am very pleased with the customer service and have felt they truly have a genuine interest to make their customers happy. I have also been quite pleased with how easy their dashboard is. However, my major concern is with the quality of their leggings. I have ordered several samples and the print quality looks fantastic. I was also quite pleased with the quality of the material. The paramount issue involves two things......
1). the stitching along the crotch area doesnt seem to hold very well. 3 out of the six samples we ordered is already starting to come undone after wearing only once.
2). The lining inside the legging is white and shows through any legging that has a dark color (most especially on the black color).
To be fair, I haven't addressed the issue with them just yet. But I will be contacting them in the morning. I wish their customer service was more readily available as they seem to only stay open from 10:00 am - 5:00 (MST). I am hoping they will have a resolution to this problem.
The app is great and the design process makes it easy. But the steps after that are not so good. Slow processing on orders. When ever I bring it up i get the same answer most orders are processed in 2 days and shipped out after that. that must happen to customers who bring in lots of money or favored customers.
Hi there, thank you for your review!
I'm glad to know that your experience with our app has been positive!
In your review, you have mentioned that the order processing is slow. Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel items. There are multiple factors that can affect how quickly an order will be fulfilled such as the availability and stock of the item, the printing technique, and the general order queue at the facility. Of course, we will try to fulfill your orders as quickly as possible and we are working toward a faster fulfillment timeframe as we understand that receiving the orders in a timely manner is important.
If there's anything else you'd like to share about your time with us or if there's anything we can help with, be sure to contact us at feedback@printful.com.
- Zana
Thank you for alternative options
Been with Printful since the beginning and it just keeps getting better and better. Keep it going!
Very simple & easy to setup and use. Great addition to my store! Just got my first round of samples and they look great! Can't wait to launch our apparel line fully to all of our customers!
Really convinient and easy to use. It's good that it does the shipping part for us and this really saves us lots of time.
One of the best tools in the e-commerce entrepreneur's resources. Exceptional customer support and a great app; easy to use and versatile in its function. There is always room for improvement however, where the aspect of ready-made designs can be covered. I give it five stars, highlighting the customer support and care.
Crazy easy to use.! I'm in love!
I have been using Printful for a while now and would recommend it to all up and coming Businesses on the internet.
Printful is the way to go. I have used their service and software on WooCommerce Storefront sites, and now I have begun using their app integration on Shopify. Since I started using Printful, they have consistently improved their software and their product offerings. The products are well made, professionally packaged and shipped, and the software integrates well and works without a hitch on both platforms. Adding a product from the Printful site is easy, and the product is posted beautifully and automatically to your storefront. I tweak a few details directly on the storefront side, and it is done. As good as it gets.