Printful: Print on Demand

Latest update: I updated my rating from 1 start to 2 stars because, after over a month, Printful was finally able to offer an acceptable solution to the problems I encountered with them. I will keep my original comment below for reference to help you understand why I cannot give it a better rating.

I used to love this app (been using it since 2015) but I had two problems regarding a large order for which I paid around $900 - one about the invoice they sent, the second about the fact that I never received the actual order.
Not only did they refuse to reship or refund the order but they added insult to injury to refuse to file a dispute with the shipping company that lost the package.

In the process, they also suggested I illegally falsify an invoice because "it might cause issues with accounting". Like, it didn't cause issues for my company.

So, they do NOT take responsibility for what they send and just politely refuse to fix anything. I personally will not use their service again.

Edit following reply from Printful: I have everything in writing and you did suggest I illegally falsify the invoice. You certainly didn't say it was illegal to do that but suggesting I modify the information myself on an invoice that I did not issue is illegal. Furthermore, you refused to file a dispute with the carrier regarding the lost package that was most likely stolen. I would have been open to repay for shipping but you kept on suggesting I re-order $900 worth of merchandise. I was certainly not going to do that after this mess.
For the invoice, I repeatedly mentioned that the mistake was mine from the beginning and alerted you as soon as I received it but I encountered the same situation with another printing company in the same week and they fixed the problem in less than 10 minutes.
Regarding the shipping of the actual products, you didn't take any responsibility for the fact that I never received it. I contacted the shipping company countless times and their only answer was that the expeditor (you) had to file a dispute which, again, you refused to file leaving me with no t-shirts for the opening of my client's shop and with a $900 hole in the bank.
I've been talking with you for over a month about this problem via e-mail and was waiting to write a review to leave you plenty of time to do the right thing. This reply to try to save your image in this product review page is another insult. This is deplorable.

So easy to use it's not even funny. Great selection of clothes especially made in U.S. Anybody need help with artwork feel free to reach out.

Easy to connect and manage. Just wish it had the ability to edit product type/handle.

Love it, super responsive too!

just a pro app to do amazing design and make business..
very easy and smart plateforme to do best.

This is a great option for those wanting to use drop shipping! Opens new possibilities for my online store!

Amazing App!

Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.

Easy to use, customer support was fast, friendly and helpful. Haven't had any issues uploading images to use for printing on products.

I use this app to design products for my store. I find it challenging to get my design on your products.