Printful: Print on Demand

I gave this app two months...

THE GOOD: The products themselves are indeed well built and customer service was very good.

THE BAD: The two hurdles that made this product unfit for my store are the pricing and the configuration. The pricing is incredibly high and put me in a position of either charging such a high price sales suffered greatly or sell product nearly at cost. The configuration is tricky even with a vanilla environment, and positively maddening when using other apps that access product variants like customer pricing. At one point I had nearly 60 skus for one shirt when all variants and custom pricing discount variants were factored in. Arranging the relationship between synched and un-synced items made my head spin and with each and every detail being so important, it was frustrating to work so hard to get it right and still find errors due to the complexity of the process.

THE VERDICT: If this print on demand concept were ever made intuitive to install and profitable it would be a Godsend. As it is, it is perhaps only suited for clientele that feel nearly $30 is a fair price for an Anvil shirt. The app is not bad per se, but think carefully if you think it is easy to use or an easy source of revenue.

I havent rated the app all the way. So far its pretty good about integrating products, havent had an order yet to see what the customer thinks about it. When all this happens I will give my rating then.

used to loved the app,
but now they added 10$ for worldwide shipping.
So - one t-shirt costs like 12$, which make it 22$ for every person that is not from USA/EUROPE/CANADA.
i used to sell shirts at 20$. now i have to change ALL OF MY PRODUCTS PRICES
10$ shipping worldwide is a lot for a t-shirt. A LOT
i lost money because of that.
have never received a mail or a phone call about it.

but what can i do? all of my products are based on Printful.

It's been one month exactly since I placed my sample order. And the tracker says it's not even in my country yet, so it seems to work only inside the US. Definitely can't offer anything from Printful to my customers. Hope at least to get the stuff I paid for. The support is silent.
We spent so much time to create the products, so it's a total disappointment.

UPDATE:
The developer refunded my order, thanks a lot for that. However, failed international shipping (prepaid!) is a big issue, and I had to cancel several customers orders, because of that. I didn't get the order at all. I wouldn't recommend using this app for international shipping. Even orders from China were never a problem like that.

Product quality is ok. I hope you never have to get in touch with anyone at Printful as they don't answer email or give you any updates. I currently have an order still showing being fulfilled that was placed 14 days ago. NO UPDATES, NO EMAIL, NO REPLY to my email asking what's going on. Customer service is a joke at best. Guess which app I'll be deleting and replacing today?

This app is easy to install and it is easy to create new products. The problem: When people ORDER. I had a client order a t-shirt (a t-shirt!!) in early May. After several weeks, I wrote to them. They blamed Covid-19 for the delay and said it would be a month (for a t-shirt...'cause they first have to do research and INVENT the t-shirt). THEN, they said THAT type of mystical t-shirt was out of stock. TWO choices: cancel order or change the order. I changed the order. Now, one month since the original order, I was told that I am looking at late JUNE for the order to be fulfilled.

The customer service was prompt (I will grant them that) but a bit condescending. In all, this has been VERY disappointing. I am ACTIVELY exploring other options.

This is extremely frustrating for me. The price is confusing, the shipping info very complex, and the price isn't very affordable.

Way to hard for set up! Not sure how this will work out but I am giving it a try. I can't even tell if all my stores are connected.

Gave it a try but sorry it's true new business owners...just turn the other way. I love their site, I was on my way to use only them for starters but the fulfillment time is horrible along with the shipment time. I guess I should have name the product Casper because the order vanished in thin air. the tracking number is stuck on pre-shipment label created and Printful swears up and down it is the carrier issue. When I contact them they tell me to contact my carrier. How can I do that if the carrier never received the item? This has been a disappointment but a turn in the right direction for business. I'm glad I discovered this hiccup early, I will no longer be using this vendor.

The integration with Amazon dosen't work anymore, the information on Printful web site is outdated... The discussion I have had with Printful is that Amazon has changed the process and at the moment Printful cannot help, you have to look to Amazon. By reading all the comments on the web and here, I conclude that I am not going to partner with Printful and look for another POD. .