Printify: Print on Demand

If you're reading this just don't waste your time going to this fulfillment center. Switched over all my designs into printful

really bad, does NOT work
photos and edits do not sync over
very disappointing
set up new product and advertised and then Printify said they could not provide

Terrible, terrible customer service! I created a few products, and ordered one as a sample to check quality. It has been a MONTH and it hasn't arrived. I've emailed customer service twice, the first time a week ago and nobody has responded. I do not do business that way, expect to be able to provide my customers great service and this company is not even doing that with their retailers!

A complete mess! We placed an order 18 days ago and it has still not been delivered to the customer. They kept the printed product for a week before sending it to the postal company, which meant another 7 days delay for our customer on top of an already long processing time! Will not use them again.

probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.

So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.

When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.

Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"

All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.

UPDATE
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.

This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.

Save yourself the trouble and use someone else.

quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.

I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.

Within the first test run of hoodies one did not show up, after 6 weeks. They only offered a refund with a large amount of back and forth and refused to reprint the hoodie which shows a huge lack of concern for customer experience. We will not be ordering our bulk of hoodies through this anymore, due to the fact that it is unreliable.

I used this app with my Shopify store. I received my first order on 1/16/19 and manually fulfilled it from my Shopify store. On 1/22/19 I emailed a screenshot of the order and inquired about shipment. They instantly passed the blame to me. No apologies for the system not syncing properly and no empathy for my customer waiting for her order. Now it's 1/28/19 and still no word on when the order will be fulfilled. My customer requested a refund and issued it right away.

I would NEVER refer this service to anyone, the customer service is awful! I would guess that there products are awful as well. Either way I deleted their product off of my website. I would rate them a "0"

Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers.

If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!!

This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again?

2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue.

I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.