Printify: Print on Demand

Wow this has been the worst experience I have ever had with a company. I set up a Shopify store with Printify late November to sell products visitors of my website. In December 2nd I arranged for a tshirt sample to be sent to myself to ensure that the quality is up to standard before promoting it to my existing customers. This is when things turned bad. January 18th it still had not arrived 6 weeks after ordering a simple tshirt. They shipped it to me without any tracking so we have no idea where in the world the package is. I contacted support they tried to blame the busy holiday period and wanted me to wait until Februay 12th before contacting the local post office and if I still cannot track it down to contact them again. How on earth do they think it is acceptable for a customer to wait more than 2 months for their product to arrive? It has now passed this time I am waiting to see their response. If you care about your companies reputation or dont want to spend your time fielding complaints from your customer and dealing with printify taking no responsibility then I strongly suggest you stay away from Printify. It will create a nightmare for your business.

Printify is garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They cancelled my account without any warning...you can't get a direct answer from customer support! I had multiple orders that needed to be fulfilled and they left me holding the bag without any response.....I would not use this company to grow my store....they are inconsistent and their customer service is garbage....STAY AWAY FROM PRINTIFY ....Update 1/13/23 - I have submitted all documents to verify my account days ago. What I don't understate is why would Printify let me place multiple orders previously and not verify my account? Then out of the blue and without warning you ask me to send documents to verify my account!! I sent multiple emails with the required information to Printify... no one has responded to help me. When I talk with chat support they give me the same response..."They will forward my information to Merchant Support" .....WHAT???? No one can go into the system and look at my account to see what's going on??? REALLY??? Very unprofessional and complete chaos!! My customers have placed orders and my reputation is ruined because I can't see what is going on. I am an American merchant so my account should be easily verified.

UPDATE - now I have 3 orders just this week that were screwed up. Customers got the wrong shirts and the one below mentioned shirt was stained.
A shirt made it to the customer covered in stains from the printing process and I was only refunded the cost of the shirt and shipping/handling, but yet had to issue a full refund to the customer. I emailed their team and was told "We are not refunding the retail costs of orders as it is against our Terms of Service or Merchant Protection policy"... so basically we don't care that we screwed up, you lost your profit, and got a bad review over our error. READ their policies carefully before using them!! Losing the money isn't what hurt me the most, it was the principle of the situation and how it was handled.

#1- Printify does not offer support over the phone where someone can speak to a real person. The only support they provide is via a chat window or “articles”. The support person I was typing with was not knowledgeable of the processes and policies of Printify. Their idea of providing support is; “you’ll have to look up an article or find it in a FAQ or something.” It seemed very uncaring and I felt like I was just being blown off. I’m very new to Printify and Shopify and really thought my question would have been rather basic for a customer support person to be able to answer but they did not seem to much knowledge. It was like an automatic “I don’t care about your issue, go find the answer yourself.” And when they finally tried to find an article for me to answer the question, they couldn’t find one. It really is a useless and disappointing support system they have. First and foremost they should get knowledgable support staff. Secondly, get a customer support phone line (with a phone number prominently displayed on their website, not hidden where multiple clicks are needed to find it) so that customers can actually speak to a person and explain their issue. Printify’s support was extremely discouraging and I am considering just closing out my online store. I’m new and I need support, Printify did not provide any.

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

If you care about quality, your brand and reputation then skip these guys. They're a middle man for POD companies and don't give a fck about you or your customers satisfaction.

Like any small business I'm trying to provide the highest quality product for the lowest margin. Their Bella 8001 was/is cheaper by a few dollars than another pod on Shopify so I moved 2 designs to them. The partner I chose was ArtGun. Not just for the price but they could do an outside back label. I had 4 orders, 2 individual, 1 low volume order from the music artist, and one other individual. The first 3 orders, 2 individual, and the volume order for around 12 shirts all came or shipped to the customer with the outside back label printed as an inside label. I had no idea until the artist got their volume order. First, it took 10 business days to print 12 shirts. Another 3-5 days to actually receive the shirts. Needless to say, they were not accurate about their fulfillment time. Contacted Printify, got a sad story that ArtGun was merging with another company, blah, blah, blah, it won't happen again. Plus since it was a "large" order (12 shirts? 2 designs?!) It was harder to fulfill... Are you for real? It should be easier right? Load the graphic, change shirts in the dtg printers..... So it's scripted offshore support... Ok, apologize to artist, no merchandise at their show... When it arrived they d me, all the back labels we're printed on the inside label area. I saw and took photos of all the shirts in person and took it back for an exchange. Contacted Printify, generic support contacted me with send photos, proof etc. Few days goes by, ok they're is a problem with their pod ArtGun. They've been notified will be fixed and will get back to me when I can get reprints. So I contact the 2 previous individual orders, turns out their shirts are not correct either. Let Printify know, etc etc photos, done. 1 month goes by, Printify points the finger to ArtGun, my customers have shirts that are not correct, the artist merchandise still not correct... I think 6 weeks finally ok, ArtGun fixed their problem we're sending reprints.
Check the reprints, Printify reprints the 3 individual orders (I had another individual orders during this waiting period that was printed wrong and had rust and irregular water stains on it). The 2 dark colors are ok. The white shirt still discolored, after they assured me that it was getting extra qc. Then I ask, what about the larger order from the artist and they respond they need proof of the mistake, again! Mind you I sent them the photos from that order as proof of their mistake a month and a half back. They push back with their canned script, now it's October and still the 12 shirts aren't reprinted.

They blame ArtGun, no, it's them, Printify, because they choose to do business with pods that can't even get a back label right. If they do so much volume like they claim, how can I be the only one affected?

This company is dishonest and doesn't care about you, your brand or your customers. I have all emails, photos, and correspondence.

If you have a family reunion, small tee run you wanna do cheap and don't know or care about quality then go ahead and save a buck.

If you are trying to grow a brand, have high quality prints and customer satisfaction, stay away from Printify.
They can point fingers to the pod, but they continue to do business with them because of their character. Your partners reflect you. I should have never ever used them. It's one of the worst experiences since I've started to do my open custom shirts.

I had 3 orders with them (immediately upon starting with the app) and the shipping was extremely unorganized (2 inaccurate tracking numbers and 1 order shipped without a tracking number). A customer asked why her order was taking a week and a half at that point. After an online chat and emailing, the issue wasn't resolved (and not one of the 4 people I emailed responded). I suggest (and did suggest during the chat) that they get accurate tracking numbers AND use them on ALL shipments. It seems like that would be a good way to take care of customers. After the first 3 orders where a debacle, I decided this is not a good app for business purposes and have moved on.

UPDATE:
The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have generally been really understanding. The problem is there is NO PROGRESS. The same problems that were happening a month and a half ago, are still happening. HIRE MORE CUSTOMER SERVICE REPS, THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS!!!
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ORIGINAL REVIEW:
With the Covid-19 crisis, I understand that there will be some speed bumps. However, it has become the most frustrating experience trying to get in contact with customer service. On top of that, I have had products changed by their system that I have had to go back and recreate on my own. I've had items in multiple orders cancelled and have had to recreate orders. When I try to reach out to them about these problems? No response. It has been an absolute disaster the last week and they have caused me hours in unnecessary work to keep my shop running smoothly. On top of it, when they make mistakes, they always say that they can't fix them. I will more than likely be changing POD providers.

I need a full refund for a faulty order; the people refuse to understand that i'm in no way in need of their samples or services any further as they have been proven to be way too faulty for the type of audience that i'm trying to engage; they don't answer their messages in chat after more than 15 hours; They're shady, they suck, their products suck, depite sucking they still are being sent separately, their support team sucks, their providers suck, everything sucks. DON'T WORK WITH PRINTIFY

Seriously, HOW does this get 5 stars?
They break my site every time I update products.
They don't let you change collection images, but they push the old ones over and over, creating four times the work for every product update.
Their product catalog is literally presented in random order, making product development a massive pain in the fking a.
They never have chat available, although they claim to. You just get caught into an email vortex.
The emails go on forever with CS speak and zero solutions. They often end with "sorry we're inconveniencing you." Literally that.

Just . . . ugh. They are a mess.