Printify: Print on Demand

Customer service is a joke!
I have been emailing merchant support and leaving message on the platform for the last 24hr and no is even attempting to get back to me regarding issues with orders.
Amongst other issues over December, this particular Customer received a t-shirt with something else on it instead of 2 Hoodies with my designs! They ordered on December 6th! Its now the 8th January! Its been 24hrs with not 1 reply to my messages. the customer has written two 1 Star reviews on my ETSY telling people not to buy from my shop that i am conning people! My Etsy Order Dissatisfaction Rate is below 4% because of this and my account at jeopardy. Really unhappy with the service.

I have a single shirt that a customer ordered a month ago that is still listed as "in production." It was supposed to ship 3.5 weeks ago. I've reached out to Printify every week since it has been late, and they have assured me that it is a high priority and they will keep me updated (which they never do). Printify has cost me money (I've refunded the customer), WAY too much time, a marketing opportunity from a branded product sale, and unfortunately, a customer. As a small startup, every customer is important. They don't seem to care much, and there is no accountability from their team, and here I am still waiting...

In regards to Printify themselves, they seem to do a good job. The problem is that they are basically a broker and have no involvement with the production process. Almost every shirt that me or my customers have gotten through them has had problems and complaints.
I cant complain about long ship times during the pandemic, I get it. I can complain that some of their print providers create very low quality merch. Most of the orders that have come through my website traffic have had a complaint regarding the print quality. Most of my samples are noticeably off center, not aligned with the mockup, or missing part of the graphic from the print. I think Printify should be more involved in ensuring that they are brokering a better quality product.
Printify themselves are good at responding quickly and facilitating reprints and refunds, but who wants that? I think we would all rather have happy customers and a good reputation.
The mockup generator is good. The website is easy. Contacting them is easy too. Prices are varied and fair, (if the products were good quality).
At the end of the day, you can have all the other parts in the right place, but if the product is no good, then what are we doing here? If you guys could ensure good quality control I would be willing to give 5 stars. Sorry guys, but for this I must uninstall the app and look toward a different provider.

My experience with Printify can be summed up in one word: demoralizing. Initially, I was excited to work with Printify after seeing a lot of positive sentiment online. However, the first order I received was faulty with the design printed too high and uncentered. When I reached out to Printify's support team, they confirmed it was an error on the print providers end saying in their exact words "You have followed the guidelines for placing the design correctly. Placement is at the center, and the art file is inside the safe area (dotted lines)" and that "the order was faulty". They offered a free replacement. Unfortunately, my core issue was that I now had mistrust in the orders being fulfilled properly. Like any decent merchant, I can't launch my store until I can have full confidence that my customers will receive a high quality product. Since the first order was faulty, I needed tangible evidence that it was a one-off case and the subsequent orders would be fulfilled correctly. I asked for expedited shipping since the alternative was waiting another 10 - 30 days to receive a new sample (delaying my launch and revenue stream during that time) but they were adamant on me paying extra for expedited shipping. All for a product that should have been fulfilled correctly in the first place. I feel left in the dark with little confidence that the products will be designed properly. Best case scenario, I'd have to settle for a delayed launch thanks to a Printify error that they admitted to. By the way, this was with "one of their most popular print providers" — their words, not mine. In the meantime, I'm exploring working with Printiful since their shipping across North America is quicker and not print provider dependent. It requires a whole rehaul of my website which is the demoralizing part but I think it'll be worth the effort.

Awful, just awful! No phone #, no merchant service. They remind me of the merchants from the 1850's selling to gold miners. No gold miner ever made money, but the people who sold them the dream certainly did. I can't wait to find other providers, keep inventory, ANYTHING, to get away from Printify. Build your store on something else.

Be careful while using Printify.. They cancel many orders and sometimes they make you wait 10+ days and then they cancel it so by the time you fix all of this your customers have to wait almost a month to get their orders. They cancelled so many of our orders over and over again and there is virtually no customer support. Their system also has a lot of glitches so be prepared for that while creating products.

I am now truly coming to realize why this is not my main print provider. EVERY single thing that I have tried to have printed comes out extremely late. Customer service is horrible. Mainly as thy just source the jobs to others to actually do the printing. So when there is a problem, they don't know what's going on and the people they have sourced to do it won't get back in touch with them. Plain out terrible! If this is your main, you will lose customers quickly

UPDATE:

The print Provider decided to mark the item as shipped just as to not refund the order even though the item wasn't shipped. RUN FROM THIS COMPANY!!!!

I will continue to add updates til this is solved: I'm sad after reading others, why would they place/receive orders after me and for me nothing happens? I don't get the chat replies these people mention, takes days? Even before this truly bad experience it was at least a full day before any reply and nothing ever get solved. Anyway my log... 12/6/2019, Before you choice this app over printful... Understand a couple things. every product you print will have an extra couple days of Quality check before it goes into production. I understand they say it is only done once but that isn't my experience. If your end product is sold on Amazon remember that amazon is 1-2 day for production. You will have to add several days to thing and remove shipping for anything less then 4 days. This has caused me issues. updated 12/9/2019... Still item has not shipped (ordered on 3rd). Looks like the printer i use has increased his production time to 4+ days. add in the shipping time and maybe customers can get this in 2 weeks? Communication is very weak, chat replied take usually over a day for a response. Even then it is generic and not very helpful. 12/12/219 no progress, I used DTG2GO. I'm told they called them to see why the order was delayed but no response. I'm think the responses here is robotic since they are not personal and no one ever responds to them. So timeline, order was on 3rd and quality check approved on 4th. List as picked on 5th. Week later still nothing. DTG2GO... I'm working through Amazon so WARNING: this is will not work for Amazon orders. Amazon requires firm time frames requirements. DO NOT use this app for Amazon products. I filled 7 orders using Printful since then.

We have had nothing but difficulties with the Printify service, and I don't think it's right that we have to hope and pray that when an order is submitted that it gets processed correctly. Shopify and Printify have large technical problems with their interfacing of ordering systems and the customer support is monumentally poor. Stay away from this app unless you want to spend you time apologizing to customers and processing refunds.

Printify users, be aware if you're dealing with items that take over 30 days to deliver, you may be out of luck if things go sour. This company will lie directly to you and try and get away with it. We have a small store for our gaming community and some people had been waiting for dog tags to arrive (they no longer sell this item, I wonder why...)
These had been ordered in December but due to the shipping crisis and also because the customers are in SEA, it had taken months for things to arrive. Fast forward to today, we had a conversation in our Discord about the items and it had come to my attention that 6 of the buyers had still not received theirs after 5 months. Printify then went on to feed me a story about how they can't follow it up because shipping companies reuse the tracking numbers in that time frame (this is a lie, it takes years for this to happen) and would only offer a refund if it was in the 30-day window. After some complaining, they went on to say they will only offer a refund on two of the items. While this isn't much money, and in the end, I don't care about the money at all, it's the principle of how they handled it and tried to get away with lying to me about how logistics companies quickly reuse tracking numbers. This is apparently the reason why they can't follow this up from their end.
All they had to do, is refund me the small amount, I would have gladly left my subscription intact and it would have been a review about how they handled the situation. I'm not going to pay for items that 100% were never produced or shipped.
I have had multiple issues now with them now due to items being marked as shipped and they hadn't been slow shipping and terrible print quality.
Steer clear!