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I have written a few support tickets in their help centre, but they have marked a few as closed or solved without even replying. I don't think that is acceptable.
8 days ago I contacted them to say that their shipping profiles were not syncing - they marked that ticket as solved. It is not solved and they didn't reply. I would like to know if they are going to fix it, or if I should override the rates.
I also think a lot of their prices are high. Printify told me that the shipping costs are controlled by the shipping companies. For one particular product (small), the actual supplier charges $3.09 less shipping than Printify do (for that same supplier and product). Not sure why.
We're really sorry to hear about the issues you've experienced. That’s definitely not acceptable, and we sincerely apologize for any frustration this has caused. 🙏 We’ll investigate these cases right away and make sure to get in touch with you soon. Thank you for your patience and for bringing this to our attention.
Regarding the shipping cost concerns, we’ll look into the discrepancy you mentioned and provide clarity as soon as possible. Your feedback is invaluable, and we’re here to help! 😊
Easy to sign up, easy to add stuff and order a sample. but when a supplier makes a mistake in shipping they won't refund you. "Oh the policy is 30 days 45 days" yeah yeah why don't you guys show us the policy before I make a payment? and why don't you guys back up the users when the mistake is from the supplier? well, no problem here, a company who cannot properly ship a shirt from Us to Canada is not worth at all. BE AWARE!!
Thank you for sharing your experience with us. We’re truly sorry to hear about the inconvenience caused. 🙏 We take issues like these very seriously and will look into this matter. Our team will be in touch with you soon to assist further 💚✨.
horrible. shopify won't integrate printify and after contacting both it's clear it's a shopify issue but neither will do anything about it. following their directions to disconnect and reconnect was a horrible mistake. wtf am I paying shopify for?
Printify is TRASH if you need personalized products. Works fine for regular orders, but the personalized order system is broken and buggy. After following all the instructions (which are contradictory) the personalization only works if I place an order through my own system, not for anyone else. It automatically sends to production the "placeholder" item. And even though I followed all instructions and the Printify technical helpdesk couldn't troubleshoot the problem, Printify wouldn't reimburse for the hundreds of dollars worth of incorrectly printed items. Even if I order myself, it will work for one order and then won't work for another item order placed immediately after. I have to cancel my own orders and re-submit until it allows me to review, edit and manually submit. No matter what settings we've tried, Printify will automatically submit orders that need review/edit/manual submission. Their tech support can't fix it, and they won't reimburse for the incorrect orders their system sends to production. AVOID PRINTIFY FOR ALL PERSONALIZATION!!!!!!!!!!!!!!!!!!!!!!!!!
LA APLICACIÓN ESTA SUPER BUGUEADA, NO PUEDO CONECTARLA A MI TIENDA DE SHOPIFY, Y LA PROPIA APLICACION ESTA EN BUCLE
i don't know
Thank you for your feedback. We're sorry to hear you're not satisfied. If there's anything specific we can help with or improve, please let us know. We're here to assist you 💜!
My store was integrated in Shopify 10 days ago after investing a lot of time and money just to see that 90% of the inventory appears as "sold out". Have reached Printify more than once asking when this gonna be fixed and they just keep saying they don't know so I wonder who is supposed to know? Unbelievable! Time is money folks.
We're truly sorry to hear about your experience!
Our team will be reaching out to you to address this properly!
anyone can use Esly
Thank you for reaching out!
We'll reach out to you directly to address this properly!
Pitiful it is taking them 3-4 days to resolve “bug” sold out issue.
Thank you for reaching out!
Our support team will get in touch with you directly to address this properly.
Your experience matters!
There is an integration issue between printify and Shopify that makes it so some products say they are sold out. I spent hours trying to solve the problem, but no success. I'll never be buying anything from Printify ever again. Horrible lack of support.
Thank you for reaching out!
Would you mind filling out this Typeform - https://printify.typeform.com/to/Pua3qgMA
This will help us to find your account and reach out to your directly to address this properly.