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Everything seems great until you realize that the words “automatic” and “integration” only work one way. Scammers target new businesses because both Printify and Shopify allow gaps to exist for new sellers—and scammers know this very well. ONLY ORDERS ARE FILLED AUTOMATICALLY. CANCELLATIONS MUST BE DONE ON EACH PLATFORM SEPARATELY. Shopify tells you that since the order is unfulfilled and the stores are connected, both accounts will stay synchronized—and that is false. Do not fall into the massive gap they leave open.
Thank you for sharing your experience! 🙏 Due to technical limitations, order cancellations need to be completed both in Printify and on Shopify.
Orders are automatically imported into Printify and processed according to your order settings. By default, Shopify doesn’t allow customers to cancel orders directly - instead, they can submit a cancellation request to help prevent fraudulent cancellations.
Once you receive the cancellation request, we recommend reaching out to our Support team to confirm whether the order can still be cancelled at its current stage.
We really appreciate you taking the time to share your feedback! If you have any questions, don’t hesitate to reach out - we’re always happy to help ✨😊
Needs more (name brand) products and cheaper prices. We have to increase prices to afford top tier shirts and other garments.
I like the app somewhat. I cannot believe there is no undo button!! Also it is very difficult to use on iphone.
Thank you for your feedback! 🙏 Our platform is best optimized for Chrome browsers and larger devices, and we are sorry to hear that you had issues when using a smaller device.
We would like to look into this further. Can you please share more details on the difficulties you experienced with us here? 👉 https://printify.typeform.com/to/Pua3qgMA
We are always here for you! 💖
Love using the app, shipping rates for bulk orders are quite unrealistic to say the least.
was not happy how the only order I had was received. The black sweater that was more of a off black and the print was looking faded like it had been washed several times before sending. I know my customer was not happy. I expected better.
We are really sorry to hear about this experience. That’s not the quality we want you or your customers to receive.
Please reach out to our Support team and include photos of the item showing the issues. This will help us investigate and make things right for you. We’ll ensure it gets resolved.
All good
Thank you for your review! 💙 Please do let us know how we could further improve your experience - your input is very valuable to us 🙏
not the best with computers
I have been trying to build a clothing brand using Printify for about 4 years now. Here is what I can tell you...
First off, don't expect ANY support. There is no direct customer service line, only "activities" that you open for online chat help. That would be fine if there was enough employees to read and respond to those tickets. If I have an issue with an order I just placed today, and I open a ticket: the order would be delivered before anybody looked into that ticket.....who is that helping?
Secondly, The quality is all over the place. "Printify's Choice" gives you the best prices, but there is no consistency in the print. I had 2 products on the same order come from different providers. 1 product was about average, but the other looked like they only used half of the ink they should have. The design was a black box on a yellow shirt, and you could barely see the black box...
On the bright side, they do have the best prices in on-demand printing, as well as low production times. They are good about sending reprints for below acceptable prints, and usually get it right the second time. The setup is pretty simple if you don't have any special circumstances (like nonprofits).
In conclusion: They will get it right eventually, but not always on the first try. You get what you pay for, so the great prices come with some headaches if something goes wrong.
ALWAYS ORDER SAMPLES! The digital mocks can be extremely wrong sometimes.
Thank you for sharing your feedback! 😊 It means a lot to us!
Our support team is currently experiencing an unexpectedly high influx of cases, which is causing a delay in responses. For urgent order issues, we recommend submitting the request through the orders page.
As for the print quality issue - we would like to look into the matter. Can you please share more information with us here [https://printify.typeform.com/to/Pua3qgMA]?🙏
Your input is valuable, and we will forward it to the relevant teams. 💙
hard to learn all the detailed settings. ordered the wrong shirt sample for some reason. could be a lot easer or better yet, incorporate AI into process of setting up store and helping with products
We’re sorry to hear about the difficulties you experienced while setting up your store and ordering your sample. We recommend checking out our tutorials and Help Center for step-by-step guidance. If you’re still running into any issues, please don’t hesitate to reach out to our Support team, they’ll be happy to help you get everything sorted 💜.
Would like the ability to download mockups. Also one annoying thing is when you type in the product details, e.g, title, description, etc., but then select the Edit Design link, all of your updates are lost. Slightly annoying.
Thank you for your feedback! 😊 We understand how frustrating that can be and appreciate your suggestion about editing product details. We'll definitely look into improving this experience. Your input helps us get better! 💚