Printify: Print on Demand

I just started on Shopify and I chose printify because of reviews and the fact that I could check the products they have with a supplier I use so I know the quality. I placed 2 sample orders then pulled my products listed with them.

The sample prints from the two orders were inconsistent. The print area didn't match the tiny print area offered on their design software. Some were too big, others too small.

In my order I received two shirts from someone else's order, including the shipping label for them. I notified printify who kept asking me to take pictures and then more pictures so they could fix the problem, despite that everything they needed was in the first pictures I sent. I'm not here to jump through hoops to fix their problems. I contacted the shop they messed up the order on directly so they will be able to deal with Printify.

I have had one of the worst experiences of my life with this application because of the non-professional way I was treated. I was practically expelled and discriminated against the functions of this application by just defending my rights as a professional and social. For me it is a total lack of respect that for only one error caused by perhaps my little experience since I was a new user of this application Printify decided that I could not continue using their services. For days I was litigating with the Printify Customer Service the refunde for only $ 17. Apparently one of my orders was made twice by mistake, one was sent to my client and the other Printify decided to send it to me since it was too late to cancel the production process something very unexpected since in the event I communicate immediately with the Department of Printify and I offered an explanation of what happened and there was where they determined to send the second order to my address, but this does not end there, I asked them to at least let me select my size, favorite color, etc but they again denied My petition, something extremely unfair and illogical, since HOW COULD I USE A T-SHIRT THAT IS NOT OF MY TASTE OR OF MY PREFERENCE CHARACTERISTIC?
Finally decided to make the return of the few $ 17 but won by only this small sum the dissatisfaction of a Client. Here I leave the email sent by Mrs. Alina Ignatovich of the customer service of Printify: Dear Alex,

Dear Alex,

Hope all is well!

My team has notified me of the issues you had with our company.

I have investigated all the communications you previously had with us, and here is our decision:

We have refunded you one of the orders (5765735.1) to your credit card:

Inline image 1

Alex, we believe that we will not be able to provide the service that you are looking for and you should look for another company that meets your requirements.

Therefore, both your Printify accounts have now been terminated.

Best regards,

Alina Ignatovich
Customer Care Manager at Printify
Printifyapp.com

Added the app and set everything up, even paying the subscription fee for "lower pricing". My first sample order was a nightmare. Multiple emails back and forth but interestingly enough, when my frustration finally told them just to put the order through, I didn't care what it would look like. It ended up being a pretty great shirt! I had to cancel a customer order, as the customer didn't want to wait three weeks for a shirt. (Yes! 3 weeks!) My 2nd sample order (third order) was stuck in production for 15 total days. Again multiple emails sent to their support team, many excuses from delays, reprinting to the whole printing company changing locations (wouldn't they know that ahead of time?) The order has allegedly been sent but I don't have it and tracking still says it's waiting for pick up. Who knows if I will ever see that shirt. If you don't want to be emailing their support team or having your customers wonder where orders are, you should use a different app. Printify is nothing more than a "middle man" directing orders for multiple low cost printing companies.

I ordered a black onesie but was very disappointed to see the quality and the print. It looked more like a shiny sticker than a print and had terrible colors. I won't be using it.

I used this app to sell print-on-demand T-shirts and mugs from my Shopify store. I liked how easy it was to set up and the variety of T-shirt colors offered. Unfortunately, my first customer order was placed on November 2, 2018 and the tracking info that was just released after Thanksgiving says the package won’t arrive until December 3, 2018. Unacceptable.

Very frustrated with this app. The prices are in US but it doesn't say that anywhere and as a result my business has lost money. Beware of using this if you're based in Canada.

Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...

ordered 3 shirts so far, all 3 have had quality issues. A terrible experience so far. first one had the print about 4" from where it was supposed to, then they messed up the second one again, and the ink was dull, and the third one arrived with ink smudged / next to the graphic. not sure if it's bad luck or what, but i can't get a break here.

Stop asking me to make a review. The fact that you continuously ask makes me wonder about the seriousness of other reviews.

I initially set up Printify to see what the quality of work and service was like before I started opening it up to customers.

Firstly when selecting products it is surprisingly limiting as to what products are offered in the UK compared with the US.

The next issue I have is that my test order was apparently shipped after 48 hours (that's fine I don't mind that) however 5 days later I still have not received said item, not even Royal Mail is this slow to deliver! So I thought I know I'll go use the live chat feature on their website to find out what is going on. I wrote a message at 10am complete with the order number. At the top of the live chat, it says "Typically replies within 1 hour" ... 4 hours later and I still have not even had a reply to acknowledge receipt of my query!

Poor Customer service, Poor Delivery SLA's and poor product availability for anyone running a business in the UK.

Do not use if you value any of the above.