Recensies (6.137)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 11% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
1 juni 2018

I am just starting on this. I will have to see

Touchstonemedia
India
10 maanden gebruiken de app
Bewerkt 5 april 2023

Unfortunately - I have to modify my review again. After complaining I really had a nice contact with the customer service. It looked ( I was told) the shipping method had been changed and would only take about 3 days. But those were only words... shipments from Germany are still done in the less eco friendly way you can imagine - by plane (< 200 km drive) by the French Poste (package from Germany => Holland).. time consuming. Customer Service told me 21th March to come back to me a.s.a.p... it's now 5th April. So far for close monitoring...Also the packages are not offered at the door of the customer, in stead they go straight to a service point, while the system displays it has been offered at the door. 100% NOT true... because of my doubts I ran a test with a package to my sister... The worst is - the buyer doesn't receive any notification where the package has been delivered!!! If you complain on the chat the answer is: please contact the local post office service point, but which one is a miracle???

Next week one of my sweaters will be in a national television show with over 1 million viewers - I worked really hard to realize that.. I hope to make a lot of sales, but where possible (depending on the ordered colors) it will probably be better to re direct to Printful. Unbelievable Printify doesn't see this! So frustrating...The quality of the app , the sweaters and the prints is great, but the shipment process spoils everything.

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I wanted to update my previous review and sincerely give a 5 star rating for the way Printify (especially Ariel) handled my complaint. In just a few weeks the shipment proces. In just a few weeks, the shipping method was changed to a more environmentally conscious and faster process. Thank you Printify and thank you Ariel! By the way, I do hope that this fine trend will spread to all European providers that deliver within the EU....
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I am situated in the Netherlands. The closest printer is in Germany - a max. 3 hours car drive. I truly love the Printify app, but it seems they are responsible for the transport process. If you order directly at the printer they use a (road) transport service with delivers within 1-2 days within the Netherlands (2 small road trips). However, the orders placed by Printify follow this route:
- a road trip from the German printer to a French airport
- a flight from France to the Netherlands
- a drive from the airport to a distribution center
- a drive from the distribution center to the end user
The whole point of choosing a local printer is to save: time, money and the environment. Now 1 simple sweater delivery takes up to 15 days (above the production time), an augmented CO2 emission and most probably it won't be very cheap.
I only started to work with the app, but selling within my own country (the Netherlands) seems impossible this way.

Tribes & Miracles
Nederland
9 maanden gebruiken de app
Printify heeft geantwoord 13 januari 2023

Thank you for taking the time to share your experience with us. We are delighted to inform you that our shipping team has worked diligently with the print provider to address the issue, resulting in an average shipping time of 3 business days. We will continue to closely monitor the situation and make further improvements if necessary.
We appreciate your valuable feedback and assistance in resolving this matter promptly. If you happen to notice any shipping irregularities with this print provider, please don't hesitate to contact us.
Our teams are currently working on enhancing the shipping process, with plans to provide more shipping options in the near future. We hope to bring this improvement to you soon. Once again, thank you for your feedback, and we wish you all the best.

Bewerkt 8 juni 2021

This app is completely BS and it is not for those who decide to open a real business but more for kids that want to "play" to be a business owner and I can explain why. When you create and list a product in your shop for example T-shirt or Hoodie and after some time some variant like for example "White XL" is out of stock a message will appear to let you know and you are able to automatically reroute the product to a similar provider or choose different action, but in the meantime your customers will be able to order it and you will be able to choose your best option. BUT if you create your product and in that moment you have created a variant that is missing, it will NOT SHOW AT ALL in your shop so no customers can buy it and nobody will never notify you when the variant will be back so you need to check every day and when it is back you need to RE EDIT your product design with all the variants plus the one missing (and hopefully all the other variants will still be available) and re-edit the retail price of just that variant and re-list your product creating a problem on the Layout of the product page on Shopify because the last listed product goes on the top so your manual set up needs to be re-adjusted and also if you work with shipping weight you need to re-adjust the weight of the product. ALL THESE PROBLEMS just because Printify don't simply allow you to list an out of stock variant of the product that you have created and mark that variant in the "My Store" section of Printify with the classic message "a variant is missing" giving you the possibility to reroute just that variant or decide for a different action giving your customers the possibility to still order it. THIS IS COMPLETELY INSANE if you want to be a professional business. So after I created over 100 products I see that my T-shirt WHITE XS, BLACK XL and Sweatshirt WHITE XL was never created and listed and completely missing from my shopify business... THIS IS PRINTIFY and I'm a premium account... probably quitting very soon for a different Print on Demand service that is actually professional. If you contact the support people they will read to you the manual and will suggest to you to replace your print provider without counting that you have spent so much money to get samples from most of them and choose the one that best suits your colours and image details of the designs and of course you can't just switch as nothing actually change on your product quality. They really need to talk with their Software Development team and make this change because how it does not make any sense at all, is not logic, is not practical and is not professional and does not help people who decide to build a business with Printify as a provider partner. I'M VERY DISAPPOINTED.

Crypto Cool Designs
Australië
8 maanden gebruiken de app
Printify heeft geantwoord 9 juni 2021

We're deeply sorry to hear about your experience with unavailable product variants while creating and publishing the products. Your feedback is truly appreciated and will be definitely taken into consideration for further improvements to our platform.

One of our managers has reached out to you regarding the mentioned concerns, and we hope that we'll be able to remedy the situation!

15 december 2017

Terrible, terrible customer service! I created a few products, and ordered one as a sample to check quality. It has been a MONTH and it hasn't arrived. I've emailed customer service twice, the first time a week ago and nobody has responded. I do not do business that way, expect to be able to provide my customers great service and this company is not even doing that with their retailers!

Beneath The Perfect
Verenigde Staten
10 maanden gebruiken de app
6 maart 2020

Easy to Use, love the duplicate feature which allows me to add product to multiple stores. So far one of my samples arrived broken (it was a mug) but i'm not sure if this was the carrier or not. Otherwise, I do love Printify and I'm satisfied with the quality of print on my designs. The trickiest part is pay attention to your dimensions when you upload art, I had trouble with that in the beginning and had to resize artwork to hit "high resolution"

FireCreekMercantile
Verenigde Staten
10 maanden gebruiken de app
Printify heeft geantwoord 9 maart 2020

We are very happy that you like our services and satisfied with the quality of the prints on your designs, your feedback matters for us. We are very sorry that the sample came broken at that time and we hope no more inconvenience will happen in the future. Looking forward to having a continual collaboration with you further on.

29 oktober 2018

Honestly, at the end of the day, it's not about the app, but the customer service and final product.

I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself.

I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.

Island Mermaid Tribe
Verenigde Staten
9 maanden gebruiken de app
3 december 2018

We're 3 products in and so far this has been a great experience! The design process is very intuitive. Now it's time to see how the product quality turns out

Wonder Collective
Verenigde Staten
9 maanden gebruiken de app
10 mei 2017

Their service and help desk were top notch. Thanks for the help!!

Sunburned Ass Ranch
Verenigde Staten
9 maanden gebruiken de app
8 oktober 2015

Loving the app so far, we will know more when we get some orders processing and see the quality and delivery times, which I'm confident it will be good from others reviews. The app, being a developer ourselves, they kicked its ass!! Period! I'd love to see some streamlining in the image/products descriptions, etc. Right now it takes a while to change the description on each but it is needed for SEO purposes. Overall very happy and they done a great job on the app!!

Moteez
Verenigde Staten
9 maanden gebruiken de app
10 juni 2017

So far the team has been very responsive and helpful. Would recommend!

The Newbody Shop
Verenigde Staten
9 maanden gebruiken de app