Printify: Print on Demand , 1.997 recensies
We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.
We deeply regret the experience you've had, and we sincerely apologize for the inconvenience 😔. This does not reflect the level of service we aim to provide our valued customers. We acknowledge that there have been delays in our support responses, primarily due to the unexpected rapid growth of our user base, resulting in a higher volume of support requests.
However, we've taken immediate action to address this issue. We've increased our support team by adding more specialists and are actively training an additional team to help us regain our usual response speed. We anticipate returning to our standard level of service very soon.
Your feedback is invaluable to us, and we are committed to learning from our mistakes and enhancing our services to better serve our customers. We will reach out to you promptly to see if we can assist with any ongoing issues 🤝.
We genuinely hope you'll consider giving us another opportunity to demonstrate our customer-focused approach and provide the exceptional service our merchants deserve. Your satisfaction is our priority, and we're determined to make things right for you 😊.
probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.
So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.
When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.
Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"
All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.
This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.
Save yourself the trouble and use someone else.
We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers 😔. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with 🙏!.
Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction.
As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional 😊!
AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.
We're very sorry to hear about the issue you've faced. At Printify, we always aim to provide our users with the best experience they deserve. This situation is indeed unusual, as we do not charge funds and refuse to fulfill orders without proper communication. In such situations, our standard practice is to promptly refund the merchant in cases where fulfillment isn't feasible.
To investigate and resolve this as quickly as possible, kindly provide some details to locate your Printify account. Please fill out this form and submit it, and we will get in touch with you as soon as possible. [copy this LINK- https://printify.typeform.com/to/Pua3qgMA]
Your feedback is invaluable to us, and we are committed to rectifying this situation to your satisfaction. If you have any further concerns or questions, please don't hesitate to let us know. We're here to assist you at every step.
UPDATE AND REPLY: (org)Printify won't publish to my SHopify, but works fine on Etsy. I have contacted support and it's been a FULL WEEK with ZERO communication, ZERO updates, and NO resolution. I would highly suggest using another POD platform because their customer service and urgency is lacking. Black Friday is approaching and they don't seem to care that my income is ZERO because they won't fic the issue. I've never been more disappointed.
UPDATE: I still cannot publish to my store. Black Friday is here, and my revenue is 0. They actually had the audacity to tell me to manually list all my 500 products to my store and then manually import them to printify. lol. Can you believe that? I've moved over to Printful. I've had no issue publishing products from there. It's just a shame because I was using Printify and had no issues with Etsy, but trying to link to my Shopify has been an absolute nightmare. If you have a Shopify and your livelihood depends on it, DO NOT USE THIS POD PROVIDER! You've been warned. And there has been no urgency to resolve my issue. The only updates I get STILL are because I reach out first. Otherwise I would hear absolutely nothing from this company. If you want a company that cares about it's customers, this just isn't it.
UPDATE: I was told the issue would be fixed by Black Friday. It was NOT. I was told it was fixed. IT WAS NOT. This company is the WORST. I'm moving to Printful. And I want my money back for the premium service I DIDN'T USE BECAUSE THE SERVICE DOESN'T WORK!!!!!!! I AM SO PIS*%$!!!!
UPDATE: It's now CYBER MONDAY and my shop still is not up. At this point, I'm completely over Printify and am actively working to transfer all 500 of my products to Printful. This company has cost me my livelihood and I would highly suggest you all find a better POD company.
We apologize for the inconvenience you've faced with publishing on Shopify. Our technical team is on it and will reach out to you directly for a swift resolution. We understand the urgency, especially with Black Friday approaching, and we're committed to ensuring your experience improves.
Thank you for your patience, and we look forward to resolving this promptly.
Printify does not allow sellers to leave a rating and a review of the products on their platform. I wasted money sampling Printify tshirts, only to find that each was of very poor quality. It would have saved time and money if there were reviews of products in their catalog, but per their tech support: "Unfortunately, we do not offer the option to leave a review for the products in our Catalog".
I don't recommend Printify - at the moment their t-shirt product quality is just not good, and there is no way to see ratings or reviews of the other products in their catalog, so I have to assume they are also poor quality and a waste of money and time.
We sincerely apologize for the disappointment you've experienced with the products received 😔. Providing high-quality products and ensuring customer satisfaction are of utmost importance to us. We're actively working on enhancing our feedback process for products, which we believe will lead to a better experience for our users in the future. 🚀
In the meantime, we'd like to make this right for you. Please don't hesitate to reach out to our Merchant Support team with some photos of the affected items. We will promptly investigate the issue with the relevant teams and print provider. You can choose either a refund or a replacement for the affected items based on your preference.
Rest assured, we're committed to resolving this matter promptly and ensuring your satisfaction. We'll be reaching out to you shortly to assist further 🤝.
I wish I could give this 5 stars. I wanted to so bad. I feel like it could be a really good product. The problem is, it doesn't do anything it advertises from what I can tell. I tried listing a shirt with a few variants and for whatever reason, it will not display any stock available. I've checked the settings multiple times in the app and it still doesn't work. I've been on hold waiting for a support agent to answer chat for over 2 HOURS! and no response. Unfortunately, any email to support has also gone unanswered. I'm looking for another app, and I'd suggest you do as well.
We're truly sorry for the inconvenience you've faced 😔. We understand your frustration and want to assure you that we're currently experiencing a significant influx of support requests. We're working diligently to assist each customer promptly. Your feedback is valuable, and we'll get in touch with you to help resolve the issues you've encountered. Thank you for your patience 🙏👍
really bad, does NOT work
photos and edits do not sync over
set up new product and advertised and then Printify said they could not provide
We're truly sorry for the inconvenience you've encountered 😔. This isn't the experience we aim to provide to our valuable customers. We'll be reaching out to you shortly to resolve this issue promptly. Thank you for bringing this to our attention 🤝.
Within the first test run of hoodies one did not show up, after 6 weeks. They only offered a refund with a large amount of back and forth and refused to reprint the hoodie which shows a huge lack of concern for customer experience. We will not be ordering our bulk of hoodies through this anymore, due to the fact that it is unreliable.
Thank you for your feedback, and we apologize for the inconvenience you experienced with the missing hoodie. 🙏🏼 We understand your frustration and are sorry to hear that the resolution process did not meet your expectations. We truly value your satisfaction and want to make things right. We would like to investigate this further and find a suitable solution for you. Please expect our team to reach out to you shortly to discuss the issue and work towards resolving it. Your feedback is important to us, and we appreciate the opportunity to improve our services. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!
We apologize for the difficulties you have been experiencing. 😔 Our team takes these matters seriously, and we assure you that we will reach out to you as soon as possible to understand and resolve the issues you have encountered. Your feedback is valuable to us, and we are committed to providing a reliable and efficient platform. We appreciate your patience and willingness to work through these challenges with us. Our team will do everything possible to resolve this matter and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you in resolving these issues.
In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants.
Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions.
App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.
Thank you for your review!
I see that our support team has informed you on 14th December that we will investigate on this and get back to you asap and you can find investigation results in your email.
We have investigated on this and it appeared that the order was edited on Shopify and the item was added after the order with the other item had already been synced to Printify, which is why this item didn’t sync to Printify. If you make any changes to the item, you'll have to recreate the item manually and republish from Pritnify's side to avoid such issues. In case if you are adding new items to the orders on Shopify's side, please make sure to add that item manually to the imported order in Printify. You can read more about this here: https://help.printify.com/hc/en-us/articles/4483635948817-Why-is-there-a-product-missing-from-the-order-in-Printify-
We are sorry for the inconvenience caused by this issue. Wishing you all the success!