Printify: Print on Demand

I wish there was a 0 star... I had the absolute worst experience ever with this company, I got an order and I was trying to pay for it, they didn't take my payment method so I added money to top up balance, from paypal wouldn't take that payment method reached out to support kept getting transferred over and over again and then told I would received an email. So I wanted a refund went to withdrawal my 69.00 and it went to 0 wasn't on withdrawal side reached out to support no help opened PayPal dispute then PayPal said I won case and money would be refunded, haven't received refund yet but printify started writing me email after email after email demanding me to close PayPal case saying I was a fraud, and that. They were going to write PayPal and my bank would be tarnished luckily I've used PayPal for over 15 years, some may not be so lucky I even sent screen shots of case closed to them then I realized I hadn't received money from PayPal so I didn't know what happened and the 69.00 was sitting in top up balance.. so not sure what's going on I attempted withdrawal, but printify said it's not mine to withdrawal because my case was won on PayPal which is probably true and printify said I needed to pay an extra 15.00 because I dispute on paypal to use app, not happening lol so I requested to delete my information it says it will take up to 30 days lol smh.. I realized they are a 3rd party platform with a bunch of print on demand dropshipping suppliers, I reached out to a supplier and got my order filled for my customer, but order is late because I had to get approved on there before it could be filled I will be screening all apps from now on it's my fault I should have purchased a test item like I have from many other apps

Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!

Printify needs to do better at vetting its manufacturers. My customers have been waiting over a week and it’s causing me to have to issue refunds so I am NOT happy about that at all. I hear Teespring is better so I’ll be moving my business over there. I’m SO pissed. This makes my company look bad!

I don't usually do rating. But this needs to be highlighted. I have sent a few emails to you guys on a lost parcel which my customer has been waiting since months. Printify sent a confirmed notification of shipping on April 25, and now it's June 26! It has been a good 2 months, totally no reply, no news, nothing. You need to rectify this!

It's not a practical app for designers, given that it does not allow for .ai illustrator files to be uploaded.
I was also infuriated as an Irishman to see that nearly all the images you allowed people to download for 'patties' day, wherever the hell that is, were of alcohol. We're not a nation of drinkers, that's an English stereotype. I immediately removed the app from my store thereafter.

Items are very limited also and overpriced.

More expensive the sending than the product itself... The quality of the printed product is Excellent but the prices rise too much for the sending

If there was a minus zero rating it would fit. I had unending issues, sizes wrong, printing in the wrong place, items never arriving, that this company not only never rectified, they flat out would not respond about them. Do not base your assessment on an app. This company could not be any more unprofessional and faulty. My suggestion, avoid mountains of aggravation and a ruined reputation in addition to lost customers and find anyone other than this company to give your business to. I had daily orders and made this company money to boot which I so regret. Run now!

i bought a sample low top sneaker..and i wait... 7 weeks :) this compnay is like all china compnays...its bullshit... china please make your business in china..and not in europe..please

- Production times aren't what they tell you. I had a production date change 3-4 times before it was actually completed.
- I also had orders that were marked as shipped, not ship until a week or 2 later. I was told that they were shipped and to just wait for the tracking to update. I'm well aware that USPS scans can be delayed, but not for this long.
- The DTG socks look terrible and their explanation wasn't worth fighting. So, I took the hit on the samples and removed them from my site. I would never sell these knowing what they look like in person. Luckily I found this out before a customer bought them, as I would have been embarrassed.
- The shoes actually came out nice, but then I came to realize that they were discontinued and gave me no notice. So, I've had orders pending, not knowing that the shoes were never coming. I don't know if this is temporary, as they just didn't give any information as to what happened.
- The mousepads are also nice, but it takes way too long and not worth it for such a simple product. 2.5 weeks shipped from the Czech Republic for a mousepad.
- I'm currently waiting on my AOP Bomber sample to come in, which were also discontinued without any notification. So, I have to deal with that now since someone ordered one.
-All-in-all, I've removed all Printify products from my store (with the help of Printify, since they like to discontinue products and not tell you).

horrible 4 days to repair the custom Mockup generator and still not working