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ENG + ITA
ENG: app absolutely unusable. I state that I use various POD platforms. I use shopify to sell products created through printify. Problem # 1: Once the product has been sent, the link with the tracking code sent to my customer is not working. so I have to manually search for the tracking code and communicate it to the customer.
Problem # 2: I have some products synced between printify and shopify. If one of these products is no longer available as a printify supplier, I am not notified. To remedy the problem, I have to manually synchronize an alternative product, thus losing the reviews on the product page that is no longer available. Severe loss and lack.
If you want to use a POD service I recommend Printful. ITA: Premetto che utilizzo diversi sistemi di POD e ho più volte cercato una soluzione riguardo i vari problemi che solo Printify mi ha presentato. PROBLEMA N1: Una volta che il prodotto viene inviato al mio cliente, il tracking generato non è funzionante. devo quindi andare alla ricerca del tracking code manualmente e comunicarlo ogni volta, per ogni singolo ordine al mio cliente.
PROBLEMA N2: Se uno dei prodotti in sync tra Printfy e Shopify non è più disponible presso i fornitori di printify, non vengo notificato. Scoprendo solo dopo l'ordine da parte del mio cliente del problema. Per ovviare al problema posso creare una variante al prodotto creando di fatto una nuova pagina prodotto. In questo modo vado a perdere tutte le recensioni dei clienti legata alla vecchia pagina prodotto.
Insomma, se volete usare un servizio di POD vi consiglio Printful
We're sorry to hear about your experience.
The issue with the tracking link has been fixed - we apologize for the inconvenience this has caused to you and your customers!
Out-of-stock (OOS) issues are currently managed via notifications in our app, read more on this here: https://help.printify.com/en/articles/4685278-out-of-stock-variant-notifications-in-my-store
Upon seeing the notification, we recommend removing the affected variants and republishing the product, or use the "Replace" feature to replace the print provider, if the same product is available from more print providers. This won't affect the existing listing in your store and any of its SEO.
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
good app
Thank you for your review! 😊
Very easy to setup and design as I want Jr
It's fantastic to hear that you find our platform easy to use. Thank you for your review! 💙
I would reccomend this to others because it is very easy to use
Thank you for your review and recommendation, it means a lot! 💙
Love the app and ease of use. Would be nice to have better off model mockups and to be able to use one design and publish to multiple products at once.
We appreciate your review and suggestion! 💙
My experience so far is very positive. I especially like the function that pre-populates my store with products.
Good qulaity - fast delivery. Thank you :)
Customer service is a joke!
I have been emailing merchant support and leaving message on the platform for the last 24hr and no is even attempting to get back to me regarding issues with orders.
Amongst other issues over December, this particular Customer received a t-shirt with something else on it instead of 2 Hoodies with my designs! They ordered on December 6th! Its now the 8th January! Its been 24hrs with not 1 reply to my messages. the customer has written two 1 Star reviews on my ETSY telling people not to buy from my shop that i am conning people! My Etsy Order Dissatisfaction Rate is below 4% because of this and my account at jeopardy. Really unhappy with the service.
We are very sorry for the inconvenience created. One of our managers will be in touch with you within the next 24 hours to make it up to you.
super easy to work
It's fantastic to hear that you find our platform easy to use. Thank you for your review! 😊
great app
We appreciate your review, thank you! 😊