Printify: Print on Demand

The print quality is super cheesy and unprofessional. They do not follow your specs and will distort your art. In addition, their customer service is non-existent.

To be fair, I am following up with my review. Customer Service finally reached out to us and for that effort, I'm changing my 1 to a 2 star review.

Currently using this app to fulfill apparel orders, purchased sample shirts that have been in production for over 2 weeks due to no stock from one of the printers that showed a 2.5 day turnaround . Asked for a refund if shirts were still not in stock to go with another printer that printed and shipped internationally within that 2 week timeframe.
I was declined a refund for the shirts and told to buy more samples from another printer to compare quality then asked to pay for printify premium in the future when I advertise my store.

I think a way to review the printers and better communication between the printers and stores would make Printify 100%
Until then I'm worried about shirts taking the better part of a month to ship.

for the most part customer service is good but 8 out of 10 times the sample products are junk and have to be redone. while looking for a print on demand app to add to your store use as a last resort and always order a sample before adding to your Shopify store

It is a great App if you don’t mind having to contact Tech support for anything. It will take days to get back to you and even then the “tech team is still working on it” so try this…or this…or this….or this….
I have had emailed about 15 times, get a different person every time and each tries to have me trouble shoot something else…theme..product..uninstall reinstall…and on and on and on. I used to make a lot of money with Printify but they are becomeing unrelieable.

Glitchy app, doesn't integrate well with Shopify and often lags severely when syncing. After using a few other fulfillment services, it's a bit strange that Printify does not offer a discount on sample orders. They will reimburse you up to $50 of sample order fees after you achieve $500 in sales. If your customers are mainly in the US, some products are more expensive than if you use their manufacturers in the UK.

Terrible customer service! I have written in 4 or 5 times to check on an order that has gone missing and they refuse to get back to me. I even upgraded to Printify premium hoping to finally get a response, to no avail. If you have order issues I do NOT recommend printify. It's a shame because the interface is good and easy to use but they ignore my requests for help and I paid a lot for this order.

Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.

Printify should be a top choice - they have the formula for a got to print on demand but are falling drastically short with quality control; 1st T shirt order the design was printed too low on the shirt - tried to notify them and get a reprint and never heard back - shortly after a order for 2 more shirts - both came back with horrible streaking - but not gonna bother because it took them about a month to get the shirts out via one of their print fullfillers - probably because of the corona virus. Some of their printers will run the print twice but some will run once - at their discretion (so that the colors don't look too washed out) so expect to see some prints streaked, some washed out, and some orders taking a long time to ship - the varying print quality is to be expected with DTG on occasion, but with printify: virtually no quality control.

As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.

Over 100 of our orders will be fulfilled in 12-29 business days (it changed from 10-18 business days over night) but 99% of them we can't cancel because after 1-2 days the status switches from "unfulfilled to "in progress". This is terrible, even Printful gave us more days to cancel our orders. My customers are starting to complain and if we get too many refund requests Paypal will close our account, then we can close our business. I understand you are impacted by covid-19 but you just can't force the shop owner after two days to wait for another 29 business days without the option to cancel. This is like a trap or something. Printify replied to my email saying they could possibly cancel these orders, I replied "go ahead" but they haven't replied back for the past 2 days again and now it's weekend... (no phone number, no chat option, only email) nope, seems like they only care about their own gains! Don't get fooled by the message below from "developer", no manager got in touch with me like they say.