Printify: Print on Demand

While there are many 3rd party drop-shipping apps, Printify seems to offer a few products that don't exist through other suppliers. For example, they offer "Journals." We use these journal templates to make fake books with weird covers that people can "read" in waiting rooms and subways to freak out strangers. People seem to like the print quality!

Great guys. At the start of the service like.
We need to see how it will continue to assess quality, feedback, shipping, returns and many other parameters that can come out at the time of the relationship.
It is necessary to make the possibility of embroidery and printing on different sides - it is important.
Some lags already met at the time of formation of designs. There are inaccuracies.

Great company to work with i approve the orders are done in a timely fashion great all around . Very affordable.

The quality of the items is more than I expected especially on the shoes. Usually everything is shipped quickly except for one sample order I had, but it was taken care of asap.

So far I love this app! It is just what I need for building more products and it's very user friendly! I will be using it for my other company as well. Thanks :)

I have ordered samples of you bags and totes and they are wonderful. The prints came out exactly as I imagined.

The interface is great and setting up products is a piece of cake. I really wanted to be able to use this for all our custom clothing. However, it doesn't adjust when distributors' items are out of stock, so that forces you to refund a customer order if out of stock. That comes off as really unprofessional and made my business look bad, not to mention losing a sale. While customer service was very responsive, they had no fix for this issue.

Edit - I'm taking this review from 3 stars to 2. This company has the strangest way of dealing with mediocre reviews. I told them precisely what the issue is (inability to predict when an item is out of stock), they told me they had no fix for the issue, I told them I wouldn't be able to use Printify anymore. They THEN sent an email asking me to remove my review or change it to a higher rating because "I believe I have covered every area of concern you had." They in no way addressed my concern other than saying they can't do anything about it. I'm very surprised they asked me to remove a review when the underlying issue still exists!

Here is the customer service response to the out-of-stock issue:
"You mentioned that you would like us to incorporate a system that automatically accounts for out of stock items and/or variants. I completely agree that that would be ideal. When it comes to items that are out of stock, we only find out when our print providers notify us. We have been in discussions with them lately trying to work out an effective system to notify our merchants when these issues occur. This is an issue we have been addressing and I can assure you that we are woking on an acceptable solution.

For now, our policy concerning out of stock items is as follows...

For temporary out of stock issues, no notice will be sent out. We expect these issues to be dealt with quickly and will be only a minor inconvenience. For out of stock matters that will be more lengthy, we will send out an email to all our merchants notifying you of the issue so you can make the necessary adjustments to your account.

I totally understand that in some cases this can lead to some inconveniences. I would like to assure you that we are committed to finding a solution. Your patience and understanding are appreciated."

The Printify team was doing well before the pandemic but since the start it has been a struggle.

Over the last week I've issued five emails for one support request with no response at all from Printify - I have over 300 orders sitting waiting for processing.

I would highly recommend going with another vendor in the short term until they can get their customer service in order.

Terrible customer service! I have written in 4 or 5 times to check on an order that has gone missing and they refuse to get back to me. I even upgraded to Printify premium hoping to finally get a response, to no avail. If you have order issues I do NOT recommend printify. It's a shame because the interface is good and easy to use but they ignore my requests for help and I paid a lot for this order.

When we choosed to work with this app we read many different reviews from users but we never thought that we would be one of the BAD REVIEWS on our FIRST MONTH experience. Looks like they are "training new people" so they don't have time to reply to many emails sent by us to the only customer service provided. We paid 19 dolars for the Premium Service wich as been terrible! After 20 days waiting we got our first order but unfortunately with the WRONG design. We are working with a provider from the UK because our store is in Portugal and we wanted to have a quick service on orders delivery. 20 days?! Ok... but with the wrong design? Are we supposed to send it back again and wait for 20 more days to expect for a new tshirt?!
We feel very ashamed with this and we are now removing our services with them.
We expect our samples refund money from the (worst) Premium Service and Customer Service ever!