Printify: Print on Demand

I am so DONE with Printify. Every time I go to place an order the products are out of stock. My store offers t-shirts ONLY from them. Variants are constantly out of stock for every every single shirt and the order is denied until I have to go fix it manually... They can't plan to keep product in stock??? This is supposed to be print on demand so that I don't have to babysit EVERY SINGLE ORDER. Printify is awful. Support for Printify is EMBARASSINGLY bad. They don't understand issues very well because I believe they hired mostly non-native english speakers that are operating from cut and paste scripts. Instead of fixing issues they tell you to recreate the product all over again using one of the many different confusing print providers that will offer different brand t-shirts with different color options. If you want to offer a consistent base of products in multiple colorways - you are just screwed, but that won't stop them from trying to convince you that their "order routing" feature works. It does not... not even close. Also, the product image thumbnail generator for Printify adds a silly amount of empty space around t-shirt thumbnails making them look ridiculous. They haven't fixed this or offered a solution for years. I have had complaints from customers and even had test orders come with very poor quality due to insufficient ink applied to the shirt and the color matching is a total crapshoot. It depends on the print provider. Not all of Printify's print providers are consistent. Some will do a horrible job matching colors, and others will do a horrible job applying enough ink. Again, when they ask you to recreate a product... You have to redefine every attribute... pricing, titles, description, size chart, it will overwrite your thumbnail images... It is so tedious. Save yourself the hassle! The low prices at Printify are low FOR A REASON.
Save yourself time and effort and just pick a different solution for your print on demand needs. Your time is valuable, and if you go with Printify you will spend hours and hours micromanaging your products because their site doesn't work in a sensible way. I have mentioned these problems to their support team over and over through the course of many years and I have never gotten help that resolved these issues. They don't actually care.

This app is continuing to ruin my business. * 3week + orders backlog. * System duplicating products in orders and charging me (customer support says it's my fault).
* System does not recognize out of stock items. 20+ manufacturers for item, have fun trying one by one hoping they will have it in stock (1 try = 1 day).
* Once system changes manufacturer they will missplace your print without letting you know and send it to customer. Guess what, its your fault too.
* Customer support is worthless and many more... Only way to get help is to leave bad review. Give me dedicated customer support agent so I can fulfill my backlog caused by printify, I will delete this review and move on somewhere else. If not I will update this review everyday so its on top

It's very apparent that your company over charges for shipping. I use other print houses and for bigger orders with heavier garments, I pay 3x's less for shipping from further away. Your discount offerings are a joke. Your discounts don't start until you spend around $1,000 and you only get a discount on the shipping to make it to the correct amount one should be paying, so there is no real discount happening at all. Your company would get much more of my business if you weren't trying to overcharge for shipping. I spend $5,000+ a month on orders from other companies regularly, but spend less than $500 on your company a month due to your unwillingness to offer any real help to your customers who buy in bulk for their brick and mortar stores. Do better by your customers

This is the worst experience I have ever had with a company. I've only been using them for less than two months and I have had issues about a dozen times. The app broke once, orders have been in production over 22 days, one printer ran out of my shirts without updating the inventory, allowing orders to be placed and then stuck in production with them for weeks causing a huge nightmare with my customers, I've had brands of shirts I don't even carry shipped to customers, wrong sizes sent out, I ordered samples for myself to see the product I was selling and they sent me three bad samples in a row (my designs were printed crooked and off-center three times in a row!), I can't even begin to elaborate on all of the screw ups, headaches and embarrassments I've experienced with this company. Do not use them if you have a choice!

AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.

Printify is terrible. Do not use this company if you want to run a successful POD . They have not responded to their mistake on a print job. Ink was on the front of my client’s shirt. Designs fade as well after 1 washing.

We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.

The app was not able to transfer, the products I created for so long, from my old store to my 2nd new store. We do not use the old website anymore and I was told I have to wait for a new order to come in on the old website, im order to migrate the products to my new website. No new orders will be coming in because we don't use that website anymore. I'm forced to recreate the products again from scratch. I'll be using a new app.

UPDATED 10/9/23
In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants.
Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions.

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ORIGINAL:
App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.

Beware, Using Printify has become a dangerous gamble for your business. Printify had a glitch from Sept 1st - Sept 10th, 2022, where ANY order with multiple lines had only ONE item printed and sent. But they marked every order as COMPLETELY fulfilled and customers were sent tracking information for the FULL order but received only one item. Now imagine this time X amount of orders in this 10-day period. There was NO merchant help except sending cancellation emails two weeks after the fact. I spent hours chatting with customer service and begging for help and to actually figure out which items were actually shipped. The agents were all nice enough but Printify wasn't going to offer any real support to many, many botched orders besides issuing a refund for the unproduced items. Honestly, it's a disaster and they could care less about the merchants or how it affects small businesses. After a nearly 2-hour chat, one kind agent was able to have my replacement orders upgraded with expedited shipping as an exception. But today I find out that they have not placed priority shipping on the orders, and have actually disabled the help chat. This is the perfect example of how little they care. I'm hoping multiple merchants will help report them to Shopify for their lack of service.