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Right now I am not very happy with them but every day they ask for a review I figured I would finally leave one. We have 10-20 shirt designs we wanted to upload. We chose the person who was not the most expensive as we just assumed it would be okay. We get the first shirt in and it is great. I have people buy shirts and they come in terrible. Cracking paint and a giant square around the artwork a different color than the shirt.
I tell Printify about it and they do actually refund and reprint the shirts. That is fine but then it keeps happening. They then recommend to just switch to a different supplier thats more money for possibly better results. Would it not be intuitive to put maybe a better best category? I assumed the cost was for the speediness of the delivery not the actual quality would be bad.
I am trying a new supplier right now but I think they should be far more clear about the quality control. They told me many are very happy with that supplier but I am wondering how when the quality was so bad on some of them.
They give you this information of the suppliers like they use a "DIGITEX 4000 Top of the line printer" and then another one uses a completely different printer. Am I supposed to know which one of these mean I will get a good quality job?
I hope they add that element then it would easily go up to 5 stars.
Hi! Thanks for your feedback! As you wrote, any misprints are reprinted or refunded. Moreover, we are currently investigating how to inform merchants better about expected print quality for each supplier. It's not a secret that the same product fulfillment prices differ for different suppliers because each supplier uses different printers or organizes work differently. We want to give freedom for merchants to choose suppliers.
Not always you need a top-notch printing technology to get a good print result for a simple design – and those $2-3 in price differences can play a huge difference if you have a simple design and you compete with other t-shirt sellers in the low-price segment.
As for now, we always recommend to reach out to merchantsupport@printify.com for advice regarding suppliers.
I use printify to sell products with my original artwork on them, I love how easy the website is to use and the customer service is fantastic. I would give a 5 star rating, my only gripe, and it's pretty big, is the shipping costs and fees make it very hard to make any profit off my items. The cost of the items is high, and to stay competitive and cost effective I add my markup to the item, but after printify takes their cut and the cost of shipping is added it's hardly worth it. I'm still trying to figure out a way to make it work for me.
I'm happy it's free yet with powerful functions. They can source for me and get what I want. Thumbs up!
We appreciate your kind words and we're very happy to her that you are enjoying Printify services. In case you need any help, do not hesitate to reach out to us any time!
great for every shopify user. be your own designer!
havent made any sales yet, although thus far excellent
I don’t even know where to begin.. so a coustomer ordered an item for the first time and it took a week just to one item.. mind you there is still two of his products not shipped yet.. I’ve also emailed customer service about this and they have yet to respond to me
We are very sorry to hear about your experience with us, but our team is already on this case and we will do everything we can to make things right for you. We will get back to you within the next 24 hours. Thank you for your patience!
The app itself is great - lots of products, easy interface, and intuitive dashboard. So far I haven't had any issues with products, but since Printify is technically a middleman for other printing vendors it is only a matter of time, statistically, with so many moving parts.
My main beef with Printify is the cost of shipping which is ASTRONOMICAL. Seriously. And super confusing to try and keep up with, when it comes to offering multiple products that might be from a variety of vendors. I had a customer place an order recently for 4 items - 2 t-shirts, a sweatshirt, and a small zippered pouch. The 3 apparel items came from the same vendor and the pouch came from a second vendor, for a whopping total shipping cost of $17.50 (which comes to over $4 per item to ship).
That is definitely excessive and enough to cause me to consider scaling back on the products I offer through Printify. The name of the game is profit, and no customer is going to pay almost $20 in shipping for a couple shirts. I wouldn't expect them to.
good app
Thank you for your review! 💙
Good customer service, but their providers are terrible. I ordered sample mugs and tshirts and the quality is not good. When the replacements came, the t-shirt had an oil type stain and felt sticky and the mug print was blurry at the bottom. MyLocker's quality control is nonexistant and Printify would do well to either tell them to step up or stop using them.
It is a shame because SPOKE reviews aren't much better and if you want 15oz mugs, those are the companies to choose from there.
Very disappointed in POD and I can't in good conscience sell these products to my customers.
We are very sorry about the issue regarding print quality. As our print providers are working with very high volumes, there is still about 1% error ratio for the printed products. However, we want to make it up to you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.
Recently opened my store and made the first order as a test. I ordered 4 items, out of the four, I only received 1 item even though it says that they had delivered all. Had I not caught this early on, this would have messed up the integrity of my shop/company. Will never do business with them again.
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!