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UPDATE** Another order, another issue. This time, the package was never dropped off at UPS. Printify tried to blame me for giving them an address without a APT# saying the package was "Lost" but this delivery was to a house not an apartment, and the UPS tracking confirms they never received it the package in the first place with the message "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package."
They did offer to print and ship the order "Again" but would not approve any expedited shipping. It's been 15 days now since the customer place the order. With how slow the processing time actually is I don't expect this customer to receive their order for another 10+ Days.
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I’ve used Printify on and off over the years, and there are both positives and negatives.
Overall, the products are good quality, and the prints usually turn out well. That said, I’ve encountered a few issues where the work felt sloppy. On the bright side, the design tool is user-friendly, and the mockups look fantastic.
My biggest complaints are about the pricing and shipping. Some items, like postcards, are priced ridiculously high—I suspect it’s to make their “premium” pricing option look like a better deal. Shipping costs can also be inconsistent. For instance, shipping postcards and stickers just don't make sense, but shipping for journals seems more reasonable.
Lastly, turnaround times are longer than advertised. While they often claim 1-2 days, you should realistically expect 4-5 days, and if your order still isn't ready by end of day Friday expect it to go out next week.
It's really hard to advertise a correct processing time for customers so it's best to say 4-5 days in my opinion.
Thank you so much for sharing your honest feedback, it means a lot to us. 😊
We want to provide some clarity: the average production times shown on our products are calculated based on the last 30 days of data. That said, production can vary from 2-5 business days depending on factors like order quantity, the complexity of print areas, quality control, and the season (especially during the holidays). We understand how challenging it can be to communicate accurate processing times to your customers, and we’re here to support you in any way we can.
As for pricing, we hear you. We know that some products could be better priced, and this is something we’re actively working on. Our team is constantly looking for more suppliers to offer a wider range of products with more competitive pricing. We’re hopeful that we’ll have good news to share on this soon.
Thank you for sticking with us and for helping us grow. Your feedback is invaluable, and we truly appreciate your patience and understanding 💚.
If you spent more time making your site usable for your current customers, you wouldn't need to confuse everyone with all your damn ads blocking up everything on your site.
Thank you for your feedback! 🙏 We are sorry to hear that you have experienced inconvenience with ads/pop-ups.
We would like to investigate this matter further, could you please share more information on the issue here [https://printify.typeform.com/to/Pua3qgMA]? 💚✨
Printify is a very good platform and I was quite impressed of how easy and "reliable" it was... until international shipping came along. They are the worst at shipping and my order is taking ages to arrive. 1+ month is a delivery time no customer will be happy about.
Thank you for your feedback, and we’re sorry to hear about your concerns with international shipping. 💚
According to our shipping information, international shipping can take 15-30 business days depending on the destination and the print provider. We can see that your order is still on its way, but please note that our team has already refunded the full cost of the order on October 27th.
We understand how important timely deliveries are, and we kindly encourage reviewing the shipping timeframes before placing orders to better manage expectations. If you have any further questions or concerns, our support team is here to assist you. Thank you for your understanding! 🙏✨
Good quality productions, greatly misleading "lead times" and poor customer service.
They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee".
Averages don't sway by 10x.
No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that.
Bad customer service from an apparently unreliable company who admittedly provides good quality products.
Thank you for your review.
For us to address this properly, would you mind filling out this Typeform - https://printify.typeform.com/to/Pua3qgMA ?
This will help us to find your account and reach out to your directly!
I have needed more steps by step instructions. I have had to consult with "help" and YouTube researching for myself.
Thank you for your review. We'll be reaching out to you directly to provide you with all of the necessary assistance.
Your experience matters!
Too limited items to modify, add more items..
Thank you for reaching out!
We'll get in touch with you directly to clarify what's exactly on your mind! 😊
I have been using Printify for about 3 years now. Usually it is pretty good but when you have problems with the vendors printify is not supportive. I have had several coffee mugs and ceramic ornaments arrive broken due to poor packaging. I have had notebooks arrives water damaged because of poor packaging. Clothing will very poor quality printing. Hats with poor quality embroidery. And orders that take a month to get to the customer. When I go through the complaint process with in Shopify my request has almost always been turned down. They make the complaint process very difficult. They ask for a ridiculous amount of photos. And then they always come up with some reason to turn down my complaint. So I end up replacing my customers item out of my own pocket - almost every time. I would recommend people to try Printful or Printed Mint instead.
We are very sorry to hear about your experience! Thank you for your review and feedback! In all cases concerning packaging or frequent product quality issues, we inform our print providers so that we can improve the quality and service our merchants receive. To fully resolve any issue with the delivered product and improve on the fulfillment and delivery process, we do need photographic evidence of the received items. If the issue or the product is not clrealy visible, our print providers require additional photos to better understand the root problem. Once the photos are received, we provide a free of charge replacement or a full refund.
One of our managers will be reaching out to you regarding this matter. We truly hope that we'll be able to help you solve this.
My main product I sell is the clock, which the quality seems to have went down because I unfortunately now it seems some are breaking after two months and it was not like that before, so I am having to pay to replace them to not get bad reviews because of the quality issues. Unfortunately after 3 years using printify I will be looking for an alternative company.
Thank you for your feedback! Happy to hear that our products work for your business, and we hope to have a long-term collaboration further on!
We will definitely continue to expand our product selection internationally, so there are more options to choose from.
In case you need any help, do not hesitate to contact us anytime.
This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...
We are sorry for the inconveniences created. Due to the current health crisis, there are a lot of changes that happen on daily basis. We are aware of the fact that this may bring some inconveniences to the merchants, but we are actively working on changing that. We want to make things right for you, therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.
Absolutely atrocious for anything apparel related. Been trying to use them for the past year and have had issues with over 60% of my orders. Wrong colors, wrong items, delivered with stains, print coming off in the wash, printed sideways, pathetic shipping times, you name it. They’ve even messed up reprints of reprints. No joke. Extremely disappointing. They have been fine for art and mugs though in my experience, which is why I gave them a 2 instead of 1 star. If you’re trying to do apparel steer clear.
We are sorry to hear about your experience with us. Our print providers have an error ratio which is lower than 1%, however, that error ratio can be unevenly distributed (one merchant gets a lot of errors and another merchants gets no errors at all). Nevertheless, we want to make it up to you, this is why, one of our managers will be in touch with you within the next 24 hours.