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terrible misprinted tshirt - lost $$
I am new at this and cannot find the chat button easily so I have had to wing it. I don't know if I am making mistakes that could cost me later.
However, before I publish and start selling, I will find the help chat.
It's tricky to add to my Shopify store
Thank you for reaching out!
In case any assistance is necessary, feel free to reach out to our support team.
Honestly, at the end of the day, it's not about the app, but the customer service and final product.
I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself.
I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.
I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.
Printify is improving a lot, but their lack on software development and checking the quality of their suppliers.
Thank you for your updated feedback! We strive for excellence, and won't stop continuing to improve our service.
Only with valuable feedback like yours, we can achieve it, therefore your thoughts and questions are welcomed any time!
Things were going great for a while and all of a sudden it would take hours to publish an item. (#998 in the queue) I disconnected and reconnected the store and now all my items are unpublished. No idea what is going on....
Sorry for the inconvenience created. It seems like there might have been a technical glitch, which is why the products were not loading on sales channel. We have notified the responsible department about the issue, and they will get back to you within the next 24 hours. Thank you for letting us know!
I don't have other to compare to since I have only used Printify. They have good prices on their shirt. So far, they have 20% defect rate but willing to replace the item. Shipping time is inconsistent. Some vendor have excellent turnaround time, some are not. I suggest order a few from different vendors before settling on a provider. The 3 star rating is caused by recurring technical issues, with the most being unable to load design, long lag in load or server down. This is highly inconvenient for someone that has limited time to publish their work. So, overall Printify is good but can be improved in the technology department.
We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?
Thank you for your feedback. Our print providers have been experiencing delays caused by the health crisis, however, we are working hard on reducing those delays as much as possible. We value you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
good app