Recenze (24 815)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
20. listopad 2024

Unfortunately, we are experiencing issues with the pop-up during Black Friday, and the first-line support team doesn’t seem willing to fully understand the problem or take the time to resolve it. It’s been over 48 hours, and all we’ve heard so far is: “Yes, the pop-up appears.”

We are already aware that the pop-up appears, but what we need is an analysis of *why* it is showing up more than 1,000 ...

islamitischekleding.nl
Nizozemsko
Doba používání aplikace: Téměř 4 roky
Vývojář Privy Operations odpověděl 21. listopad 2024

I'm Alex, the CEO of Privy. So sorry to hear about the trouble. Our Head of Customer Experience is reaching out right now. We'll get any issues sorted.

15. listopad 2024

I had high hopes for this $40 app, but it was a complete disappointment. First, their live chat button didn’t work when I needed help. When I finally got a response from Alex, they suggested hopping on a call—but I’ve done that before, and it was just a sales pitch to get me to upgrade. I asked if this call would actually help solve my issue, but Alex never replied.

The app ended up conflicting ...

Attire Focus Boutique
Spojené státy
Doba používání aplikace: Asi 2 roky
16. leden 2025

I've had many technical issues with the app that is yet to be resolved, and find their billing very confusing.

Inoya
Austrálie
Doba používání aplikace: 4 měsíci
20. květen 2024

I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.

Aguas Claras Organics
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Privy Operations odpověděl 23. květen 2024

Hi there,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused during your product launch.

Your long-term support ...

20. březen 2024

SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the ...

Kayla DeVito Art
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Privy Operations odpověděl 21. březen 2024

Hi there,

Thank you for taking the time to share your experience. We're here to help!

Our teams looked into this and see that we were able to assist you with the image issue. ...

16. květen 2024

Very hard to use and make changes. took me so much time to edit everything and it also changes things by it self. I still can't believe I wasted so much time to edit simple things. If I didn't have my follow up emails setup already will remove the app right away

Survival Creation
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Privy Operations odpověděl 17. květen 2024

Hi there,

Thank you for sharing this feedback. We’re committed to turning this experience around for you.

Our team has reached out to offer 1:1 support to help you make any ...

18. červen 2024

Terrible terms and conditions and too expensive.

I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they ...

Comfysocks
Hongkong – ZAO Číny
Doba používání aplikace: 4 měsíci
Vývojář Privy Operations odpověděl 20. červen 2024

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process.

Our intention is to provide ...

8. srpen 2024

Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite

Jilu
Francie
Doba používání aplikace: Asi 2 roky
Vývojář Privy Operations odpověděl 9. srpen 2024

Hi there,

Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!

I've escalated this to our Technical Support ...

27. listopad 2018

I've been using Privy over a year and until recently had no complaints. I was using a pop up campaign for my Black Friday/Cyber sales, and encountered a MASSIVE internal issue with privy. Basically, I tried to integrate my Black friday discount code into the pop up, however Privy recreated the discount over again which caused my discount code on shopify to become invalid. This resulted in nearly ...

SΛVΛGE | Luxury Wear
Spojené státy
Doba používání aplikace: Téměř 8 roky
Datum úprav: 3. duben 2023

Privy wasted a month of our time! We initially used Privy because their sister company, Attentive, told us we were too small to use their platform. They recommended we use Privy instead. We signed up with Privy but after a month of using their platform they informed us we couldn't use their SMS feature because of the industry we're in. SMS newsletters was the reason we even switched to Privy. You ...

Plume Ridge Bottle Shop
Spojené státy
Doba používání aplikace: Asi 7 roky