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It’s cool. It’s fine. I’ll keep working with it. The paid version is kind of high.....................helo..nono. The review pop up
Had to turn it off because it wasn't syncing with shopify. Potetial customers saw wrong information and made me look like a liar or a cheat. Multiple emails and messaging and no reply. Even shopify reached out for me, and still no reply after a week. Caused us to waste money on a relate social campaign.
Their product is good, I have no problems with it. The thing I don't like is the retention tactics they use to keep you subscribed to their services. It takes a click to set up a plan to use Privy, but you have to reach out via email for them to cancel your account. I reached out last month to cancel my plan or look for a way to reduce the bill amount but I never got a response. Now I only want a single option, which is to cancel it altogether. At least have a phone number to call or a self service section. Live chat says they can't process cancellations which only make things less convenient.
Make sure you have a ladder ready to climb out before you jump into this hole.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
How can you ask for a review after using your app for 2 min. ? Please let me test your services before asking me for a rating every other second.. I'll give a review when ready!! Please read text
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
asked for a review before i even had a chance to try the app
This app has many glitches and if difficult to operate. The email pop up just layers each element on top of one another instead of listing the elements one below the last.
Thanks for your feedback and sorry for any frustration you are experiencing. The elements are layered so that you can create different design effects and control exactly how your pop up looks. You can also reorder the layers by dragging and dropping them so that they look and behave the way you would like. We always recommend the form and submit button being the top two layers so that nothing is blocking that experience. If you need help, give us a shout at support@privy.com
Not sure yet - just installed it so let's wait and see after a little while of setting up using etc .
Launched a site 1 month ago - not advertised fully - slapped with 35000 impressions. The manager will not accept their system at fault, I know best attitude. Will not agree Google Webmasters data either. Beyond disbelief.
Beware! I'm charged twice for this app - emailed shopify who notified them so they could get in touch but never heard a think. Received my latest invoice and again charged twice!! I have removed the app which I also believe to be detrimental to SEO since they are the largest impact on slowing down a website and tabs that get in the way of navigation
They sent an email out saying there would be a SMALL price increase, but did not state the amount. They said you would see the increase on your next bill, of which it was doubled.